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Type : Contract Duration : 12 Months
Responsibilities:


Design and implement effective ITOM processes, including incident
management, problem management, change management, and configuration management.
Evaluate, select, and deploy appropriate ITOM tools and technologies, such
as monitoring systems, event management platforms, service desk software, and
configuration management databases (CMDBs).
Configure and maintain monitoring systems to track the performance,
availability, and health of IT infrastructure, applications, and services.
Collaborate with cross-functional teams to identify and resolve IT
incidents and problems, ensuring minimal disruption to business operations.
Participate in change management processes, ensuring that changes to IT
systems are planned, tested, and implemented smoothly.
Maintain the configuration management database (CMDB) and ensure accurate
tracking of configuration items and their relationships.
Drive automation initiatives to streamline IT operations processes, reduce
manual effort, and enhance efficiency.
Collaborate effectively with stakeholders, including technical and
non-technical team members, to gather requirements and provide updates on ITOM
initiatives.
Stay updated on the latest trends, best practices, and advancements in ITOM
through continuous learning and professional development.Qualifications and
Skills:


5+ years of proven experience in designing, implementing, and optimizing
ITOM processes and practices.
5+ years of ServiceNow experience
Strong knowledge of ITOM tools and technologies, such as monitoring
systems, event management platforms, service desk software, and CMDBs.
Solid understanding of incident management, problem management, change
management, and configuration management principles.
Experience with performance monitoring, analysis, and optimization of IT
infrastructure, applications, and services.
Able to interact and build relationships with C-level executiv
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Reference : Remote job Opportunity for Sr ITOM Engineer jobs

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Published at 30-11-2023
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