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Job Responsibilities:
 Serve as a single point of contact for customers, gathering information needed to resolve
cases, setting expectations, and delivering guidance on resolutions while a technical team
works to resolve critical system issues.
 Assign appropriate severity level, category, priority, and team to each incident.
 Manage the end-to-end customer case lifecycle to ensure incidents are resolved accurately
and timely, proactively following up and engaging with the customer.
 Collaborate and seek guidance from technical engineers, subject matter experts, and other
team members to validate your approach, escalating to higher-level technical support as
needed.
 Maintain documentation for all cases, including queries, process steps, resolutions
consistent with commitments, and prescribed protocols, always protecting confidential and
sensitive information.

What We Offer:
 Medical, dental, and vision benefits, legal coverage benefits, Employee Assistance Program,
and pet insurance
 Recurring bonus opportunities for performance and referrals depending on performance.
 Opportunities to earn industry-recognized certifications in more than 1,500 courses.
 A culture dedicated to promoting from within
Reference : Customer Service Representative jobs

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Published at 19-09-2023
Viewed: 58 times