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Job Description:
As a Customer Care Specialist, you will be responsible for providing exceptional customer service and support in a fast-paced and dynamic environment. You will act as the primary point of contact for customers, addressing their inquiries, resolving issues, and ensuring their overall satisfaction. Your main objective will be to establish positive customer relationships and build a loyal customer base by delivering personalized assistance and maintaining a high level of professionalism. You will communicate with customers through multiple channels including phone calls, emails, live chat, and social media platforms, leveraging your excellent verbal and written communication skills. you may also have the opportunity to collaborate with cross-functional teams to identify and drive initiatives that enhance the customer experience.

Key Responsibilities:

Respond promptly to customer inquiries via phone calls
Provide accurate and effective resolutions to customer complaints or issues
Document customer interactions and maintain accurate customer records
Identify and escalate complex customer concerns to appropriate teams or higher-level management
Provide product information and technical support to customers
Build and maintain strong relationships with customers through positive communication and follow-up actions
Utilize CRM systems to track, monitor, and report on customer inquiries and resolutions
Collaborate with internal teams to improve overall customer experience and identify areas for improvement
Stay knowledgeable about the company's products, services, and policies to provide accurate and up-to-date information to customers
Requirements:

High school diploma or equivalent required (Associate's or Bachelor's degree preferred)
Proven customer service experience or related experience in a similar role
Excellent verbal and written communication skills
Strong problem-solving and decision-making abilities
Ability to empathize with customers and remain patient and composed in challenging situations
Ability to multitask and prioritize tasks effectively
Availability to work flexible hours, including weekends and holidays, if required

Salary Rate:
$45 Hourly

Benefits
Paid time off including vacation days, sick leave, and holidays.
Retirement savings plan with employer matching contributions.
Professional development opportunities and ongoing training.
Employee discounts on company products and services.
Please note that the above job description is not exhaustive and may be subject to change as per the company's discretion.

PLEASE SEND RESUME TO HR@WORKSPACE-HUB.COM
Reference : Customer Care Representative Needed! U.S applicants only jobs

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Published at 01-07-2023
Viewed: 63 times