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Customer Service Specialist
at SupaColor in California
The Customer Service Specialist I level is the entry-level role in the job family and generally handles the least complex inbound calls; and escalates more complex calls as appropriate. The target pay for this position is $24.00 per hour + monthly bonus.
What you'll do:
Answer least complex incoming calls, via an Automated Call Distribution system (ACD), from clients and third parties with inquiries.
Deliver accurate and timely information to callers in a courteous and professional manner, striving for first-call resolution whenever feasible and in compliance with all applicable regulations.
Refer more complex or complicated calls to qualified team members.
Perform necessary steps to provide call resolution which may include setup and routing of process tasks, email or phone contact with supporting departments.
Track, follow-up, and complete customer call backs to ensure inquiry resolution.
Collect payments whenever necessary and appropriate.
Document call details, such as the nature of the call, customer comments, follow-up dates, etc.,
Perform other duties as assigned.
What you'll need:
High school diploma or equivalent work experience.
Customer service/call center experience preferred, but not required.
What We Offer:
Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
Customized training programs to help you advance your career.
Educational Reimbursement.
Reference : Customer Service Specialist jobs
Reference : Customer Service Specialist jobs
Published at 19-09-2023
Viewed: 41 times
Viewed: 41 times