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Customer Service Representative
at South Euclid Lyndhurst School District in Ohio
Sure, here's a more detailed job description for a Customer Service Representative at South Euclid Lyndhurst Schools:
As a Customer Service Representative at South Euclid Lyndhurst Schools, you will play a vital role in ensuring a positive experience for parents, students, and staff. You will be the first point of contact for inquiries and provide exceptional customer service through various channels, including in-person, phone, and email.
Responsibilities:
- Greet and assist visitors, parents, and students in a friendly and professional manner.
- Respond to inquiries and provide accurate information about school programs, services, policies, and procedures.
- Handle incoming calls and emails, addressing questions and concerns promptly and efficiently.
- Maintain a thorough understanding of the school district's offerings, events, and activities to provide detailed information to callers.
- Collaborate with various departments within the school district to resolve issues and provide timely solutions.
- Maintain accurate records of interactions, inquiries, and resolutions using the school district's customer service software.
- Assist with enrollment processes, including providing necessary forms and guiding parents through the registration process.
- Coordinate with transportation services to address bus route inquiries and resolve transportation-related issues.
- Provide support during school events, such as open houses, parent-teacher conferences, and student orientations.
- Collaborate with the school district's administrative team to improve customer service processes and procedures.
Requirements:
- High school diploma or equivalent; additional education or certification in customer service is a plus.
- Proven experience in a customer service role, preferably in an educational or public service setting.
- Excellent communication skills, both verbal and written, with the ability to convey information clearly and professionally.
- Strong problem-solving skills and the ability to handle challenging situations with empathy and composure.
- Proficient in using computer systems, customer service software, and standard office applications.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Strong attention to detail and accuracy in maintaining records and documentation.
- Ability to work independently as well as part of a team, demonstrating a positive and collaborative attitude.
In addition to the rewarding experience of working at South Euclid Lyndhurst Schools, we offer a comprehensive benefits package for our employees. Some of the benefits include:
- Competitive salary based on experience and qualifications
- Health insurance coverage, including medical, dental, and vision plans
- Retirement savings plans, such as a 401(k) with employer matching contributions
- Paid time off, including vacation, sick leave, and holidays
- Professional development opportunities to enhance your skills and grow in your career
- Employee assistance programs for personal and professional support
- Access to school facilities and resources for personal and family use
- A supportive and inclusive work environment that values teamwork and collaboration
Join our team at South Euclid Lyndhurst Schools and make a difference in the lives of our students and their families. Apply now and be a part of our dedicated and supportive community! 🎓😊
Reference : Customer Service Representative jobs
Reference : Customer Service Representative jobs
Published at 11-09-2023
Viewed: 67 times
Viewed: 67 times