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Dutch Customer Service Agent
at Recruit4.work in Communidad Valencian
Your role
For a Energy and Telecom supplier in The Netherlands we are looking for a Customer Service Agent who speak either Flemish or Dutch with English.
In this job you will help clients with questions or problems through multiple channels. These questions relate, among other things, to changes to customer data, contracts, inquiries about invoices.
Tasks
Phone
Inbound communication – all questions from existing clients:
Financial questions
Final invoice
Collection
Online services
Meter readings
Moving/cancellations
Mutations
Making calculations
Sell contracts to new clients who contact the company to understand more about the different types of contracts, prices; ...
Cancellations
Outbound communication
Further follow up of the client’s case, obtaining additional information or providing solution based on the case
Call back the client in case of request for additional information.
Via mail
Via app:
Live chat
Call me Back
Social Media
Twitter
Facebook
Facebook Messenger
Requierements
Native Dutch
PC skills (experience with working with computer systems)
Very good written skills (good structure, extended vocabulary)
Good logical and analytical thinking
Our offer
Paid training
Fun, people-oriented call center
Market-based basic salary
Growth opportunities
Location
Valencia (Spain)
PLEASE SEND YOR CV TO: monica@recruit4.work
Reference : Dutch Customer Service Agent jobs
Reference : Dutch Customer Service Agent jobs
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Published at 27-10-2022
Viewed: 106 times
Viewed: 106 times