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For a new project, for a leader in the online payment industry, we are looking for customer service agents. As a customer service agent you will provide our customers with top class support (both technical and administrational), via telephone, chat and email.

You will assist customers with installations and new settings of their payment terminals
troubleshoot reported issues
You will be responsible for maintaining a good customer relationship

Profile:
High proficiency German with a high command of the English language (other languages are a plus).
Call centre experience is an added value, but not required;
Basic computer skills are necessary;
Able to follow procedures around sensitive data;
Flexibility and punctuality regarding working hours (shifts including evening and weekend services).

Our ideal candidate is:
Excellent oral, written and interpersonal communication skills are important
Has a positive attitude towards changes
Is a real team player with strong listening skills
And you are a service minded person with the ability to handle conflicts in a constructive manner
Disciplined and accurate
Patient
Reliable

Our offer:
Paid training
Free Spanish lessons (once a week)
Unique, atmospheric, people-oriented call centre, with a good dose of fun
Market-based basic salary with the possibility of a bonus
Employee benefits such as meal card, transport card and private insurance
Free fruit and drinking water
Growth opportunities

Location:
Barcelona, Spain
Reference : German Tech Support - Payment industry jobs

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Published at 29-12-2022
Viewed: 111 times