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Technical Support Engineer
at APISLOGIK INC in United States Of America
Technical Support Engineer
Job Responsibilities:
Technical Support: Responsible for promptly responding to customer technical issues, coordinating internal and external resources, and providing continuous follow-up and resolution.
Product Training: Responsible for conducting product training for relevant customer personnel to enhance their understanding and awareness of product features and business.
Project Support: Analyze customer project requirements, develop project proposals, formulate technical solutions and bidding documents, anticipate technical issues during project implementation, and provide technical support throughout the project.
After-sales Service: Responsible for handling after-sales issues and customer complaints, addressing and providing feedback on issues raised by customers, and assisting in resolving encountered problems.
Qualifications:
Bachelor's degree in a relevant field such as communication, electronics, or computer science.
Strong learning ability, ability to work independently, good communication, coordination, and analytical skills, and strong self-management and time management skills.
Strong proficiency in PPT creation and presentation skills.
Some awareness of pre-sales.
At least 3 years of work experience in the field of data center power distribution scheme design and technical support in the USA.
Work Location: San Jose, California
Reference : Technical Support Engineer jobs
Reference : Technical Support Engineer jobs
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