Remote Call Center Agent at Jobisite / America Jobs

This job ad has been posted over 40 days ago...

applicants

Remote Call Center Agent

at Jobisite in Dubayy (Dubai)

Job brief

We are looking for a Call Center Representative who will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

Manage large amounts of inbound and outbound calls promptly
Follow communication Â“scriptsÂ” when handling different topics
Identify customersÂ’ needs, clarify information, research every issue, and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets

Requirements and skills

Previous experience in a customer support role
Track record of over-achieving quota
Strong phone and verbal communication skills along with active listening
Familiarity with CRM systems and practices
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities, and manage time effectively
High school degree
Reference : Remote Call Center Agent jobs

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