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Customer Service Associate
at Total Shape in Indiana
WeÂ’re offering a competitive salary of $4,000 to $5,500 a month for our next Customer Service Associate!
We're looking for someone helpful and professional that can give our customers the best service and support possible. You'll be the first one our customers reach out to, and you'll take care of all their questions and complaints with a smile and aplomb. Plus, you'll help with orders, payments and deliveries, making sure our customers are happy and loyal.
Benefits:
Health insurance
Performance bonus
Paid leave
Flexible work arrangements with possibility of work-from-home – good for single parents, women, minorities, etc.
To apply, please follow these instructions:
Search on Google for “Total Shape” then go to our Jobs page from the homepage. This is a test to see how well you follow instructions, given that we have hundreds of applicants competing for the position.
Once you reach the Jobs page, fill out the Google Form there. Upload the CV in PDF format using the Google Form.
We will contact you if we believe youÂ’re a good fit. But if you get no response within two (2) weeks, feel free to follow up by sending an email to careers@totalshape.com with the subject line in this format: Position Applied For - Total Shape.
Your responsibilities will include:
Respond to calls and emails and answer customersÂ’ questions and concerns about products and services.
Provide information and guidance about product features, pricing, availability and promotions.
Process orders, payments and refunds and track deliveries.
Respond to complaints and issues and escalate them when needed.
Follow up with customers and collect feedback.
Keep accurate and up-to-date records of customer experiences and transactions in your CRM system.
Collaborate with others in your team and department to deliver the highest quality of customer service.
Qualifications and Skills:
High school diploma or equivalent
At least 3 years of experience in customer service, preferably in a related industry
Proficient in using common office software systems such as Excel
Excellent phone etiquette and communication skills, both verbal and written
Strong customer service and problem-solving skills, with the ability to handle difficult situations and customers
Ability to work independently and as part of a team
Attention to detail and accuracy
Willingness to learn and adapt to changing customer needs and preferences
Reference : Customer Service Associate jobs
Reference : Customer Service Associate jobs
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