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National Account CSR Support Manager needs 2 yearsÂ’ experience in a management or supervisory role.
National Account CSR Support Manager requires:
 Advanced knowledge of Closed Circuit Television, Access Control, Burglary, Holdup, Fire Alarm and Fire Suppression Systems.
 Computer skills with expertise in word processing, preferably Microsoft Office and database applications, and advanced presentation skills with proficiency in PowerPoint.
 Must have good customer service skills and be able to apply tact, diplomacy, reason, and logic.
 Must have strong communication skills, including written, to assist internal and external customers.
 Requires skills in business math, interpersonal relations, judgment, and listening.

National Account CSR Support Manager duties:
• Ensure that proactive client care calls to the Multifamily Account holders are being performed daily.
• Provide oral and written presentations to potential customers explaining the operation of their equipment and applicable services.
• Focus on daily workflow for the Customer Support team, including call volume, account loads, etc.
• Standardize processes and procedures related to proactively managing Multifamily Accounts.
• Weekly one on one meeting with Supervisory staff.
• Review and approve corrective action plans before sending to HR.



Reference : National Account CSR Support Manager, PAYS $25/HR jobs

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Published at 27-02-2024
Viewed: 21 times