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India Software System Engineer, PAYS $19/HR
at Global Channel Management, Inc. in West Bengal
India Software System Engineer needs (2) years of experience supporting customer support & service technology (case management, knowledge management, etc.) in a complex, publicly-traded, global organization.
India Software System Engineer requires:
Flex, Hybrid
ServiceNow Certified Systems Administrator (CSA) required.
Bachelors degree in Computer Science (CS), Computer Information Systems (CIS), Management Information Systems (MIS), or equivalent, required.
Master's degree in CS, CIS, MIS, or related disciplines, or MBA, is preferred
Hands-on experience with ServiceNow platform capabilities, including Service Portal, Service Catalog, Knowledge Base, Workflow, Change Management, Incident Management, Event Management, and Configuration Management.
Integration of ServiceNow into a complex information technology eco-system, including back-office applications such as Salesforce, Informatica, ERP, etc.
Success using agile principles to deliver great business outcomes through technology. Jira experience a plus.
India Software System Engineer duties:
Responsible for requirements gathering, facilitation of business process discussions, solution design and documentation, application administration & configuration, testing, and end-user support.
Provide direction and leadership in promoting and implementing best practice solutions for both business process and technology.
Partner with our managed service provider and vendors to proactively address problems and troubleshoot production issues.
Contribute to the delivery of recurring platform releases.
Provide customer support & service subject-matter expertise for projects spanning multiple business units and technologies.
Contribute to and assist in managing the roadmap for customer support & service technology enhancements.
Reference : India Software System Engineer, PAYS $19/HR jobs
Reference : India Software System Engineer, PAYS $19/HR jobs
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Published at 02-12-2023
Viewed: 63 times
Viewed: 63 times