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Desktop Engineer



Location: Chicago, IL



Duration: Long-Term contract or Full Time



 



Role



Addressing user tickets for issues regarding hardware, software, and networking





Troubleshoot problem areas (in person, by telephone, or via remote access)
in a timely and accurate fashion and provide end-user assistance where required.

Troubleshooting applications (MS Office Suite, Windows 10, Office 365, and
cloud solutions).

 Maintain & follow Asset Management policies and procedures.

Monitors Service Now and consistently updates tickets daily with work
performed and troubleshooting information.

Creating technical reports and manuals.


Skills



Overall understanding of desktop services and the supporting infrastructure





Experience in Supporting ,troubleshooting Windows operating systems 10 & 11

Demonstrated experience with Microsoft Endpoint Configuration Manager
(SCCM/MECM), Intune, Autopilot, and Microsoft Defender· Experience with
Windows/Mac OS environments.

Knowledge of Software Installation / Upgrade / Rollouts

Must have knowledge in Imaging tools- Windows Autopilot etc

Sound knowledge in PowerShell

 Troubleshooting the Hardware and Software problems

Should have knowledge of Remote Tools

Offshore and on shore coordination


 
Reference : Desktop Engineer jobs

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Published at 03-10-2023
Viewed: 65 times