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Customer Service Job Description: Mabank Independent School District

Position: Customer Service Representative

Job Summary:
The Customer Service Representative at Mabank Independent School District is responsible for providing exceptional customer service to students, parents, staff, and the community. This role requires excellent communication skills, a friendly and professional demeanor, and the ability to handle a high volume of inquiries and requests. The Customer Service Representative will serve as the primary point of contact for all customer-related concerns and will work closely with various departments to ensure prompt and accurate resolution of issues.

Responsibilities:
1. Serve as the first point of contact for all customer inquiries, including phone calls, emails, and in-person visits.
2. Provide accurate and timely information to customers regarding school policies, procedures, programs, and events.
3. Assist with student enrollment, registration, and withdrawal processes, ensuring all required documentation is completed accurately.
4. Address and resolve customer complaints, concerns, and issues in a professional and efficient manner.
5. Collaborate with various departments, including transportation, food services, and academic departments, to ensure seamless customer service delivery.
6. Maintain a comprehensive knowledge of school district policies, procedures, and regulations to provide accurate information to customers.
7. Assist with scheduling appointments, meetings, and conferences as needed.
8. Maintain accurate and up-to-date customer records and documentation.
9. Provide administrative support to various departments, including data entry, filing, and record keeping.
10. Assist with the coordination and execution of school events, such as open houses, parent-teacher conferences, and graduation ceremonies.
11. Stay updated on current educational trends, programs, and initiatives to effectively communicate with customers.
12. Collaborate with the IT department to troubleshoot and resolve technical issues related to online platforms and systems.
13. Continuously seek opportunities to improve customer service processes and procedures.
14. Attend professional development sessions and training to enhance customer service skills and knowledge.

Qualifications:
1. High school diploma or equivalent; associate's or bachelor's degree preferred.
2. Proven experience in a customer service role, preferably in an educational or public sector setting.
3. Excellent verbal and written communication skills.
4. Strong interpersonal skills and the ability to build positive relationships with diverse individuals.
5. Proficient in using computer systems, including Microsoft Office Suite and customer relationship management (CRM) software.
6. Ability to handle confidential information with discretion and maintain a high level of professionalism.
7. Strong problem-solving and decision-making skills.
8. Ability to multitask and prioritize tasks in a fast-paced environment.
9. Knowledge of educational policies, procedures, and regulations is a plus.
10. Bilingual skills (English/Spanish) are desirable but not required.

Working Conditions:
The Customer Service Representative will primarily work remotely, interacting with customers over the phone.

Mabank Independent School District is an equal opportunity employer and encourages individuals from diverse backgrounds to apply.
Reference : CUSTOMER SERVICE jobs

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Published at 01-10-2023
Viewed: 65 times