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Salesforce Product Analyst 

McLean, VA Onsite 

12+ Months Contract

 

 

 

 

Product Analyst : Salesforce is the centralized customer management platform
for managing interactions, generating impactful insights to improve
decision-making, and providing capabilities that deliver a flawless Clients
experience.

 

Work:



Assist the Product Owner to write user stories and edit acceptance
criteria, making sure each story aligns to the feature objective.

Proactively bring ideas to the table to increase value to our customers,
recognizing roadblocks early, and presenting ideas and options to key partners

Troubleshoot product questions and technical challenges.

Facilitate meetings to bring tech and non-tech partners together to
innovate and problem solve.

Create test scripts and test product features.

Demo solution options, existing functionality, and new functionality in
various business settings.

Understand and proactively utilize Modern Delivery practices.

Actively participate in all agile ceremonies

Use applications including Jira, Teams, Salesforce configuration workbook,
Confluence, Excel, Word, PowerPoint, Visio

Understand and quickly learn Client's Salesforce technology and value.

Understand and quickly learn business use cases and needs.


 

Qualifications:



Bachelor's Degree or equivalent work experience

Salesforce knowledge required.

In depth understanding of Client system functionality highly desirable

Agile product delivery experience, including requirements capturing,
writing user stories, and using Jira technology (preferred)

Contact Center operations support and optimization experience (preferred)


 

Keys to Success in this Role:



Outstanding interpersonal, technical, and organizational skills

Ability to work independently in a fast-paced environment and flexibility
to manage multiple requests and tasks against tight timelines

Excellent verbal and written communication skills, technical awareness and
leadership abilities

Reference : Salesforce Product Analyst jobs

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Published at 16-08-2023
Viewed: 56 times