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Sr Call Center needs 6 months minimum experience in call center/dispatcher experience
Sr Call Center requires:
 Must have a High School Diploma, or equivalent; six months minimum experience in call center/dispatcher experience
 In lieu of an Associate degree without call center experience
 Must be able to pass 27-30 wpm typing test.
 Must be able to pass a customer service assessment
 Must be able to successfully pass a criminal background check and drug test.

Sr Call Center duties:
 Provide one-to-one telephone contact with consumers and providers.
 Assist with password resets.
 Accurately respond to incoming calls received by the call center.
 Accurately document all interactions with consumers.
 Properly forward calls to Call Center Leadership or other CT agencies per procedures.
 Provide clear, complete, accurate and objective information based on full understanding of program requirements.
 Log calls into call tracking system; note trends in consumer questions and concerns, report and recommend measures to improve customer service.
 Work with consumers in difficult situations.
 Handle and data enter complaints in accordance with approved policies and procedures.
 Meet and exceed daily standards for calls answered, customer service, and quality.

Reference : Sr Call Center , PAYS $18/HR jobs

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Published at 12-06-2023
Viewed: 61 times