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Deskside Support (CENTRIC BRANDS)
o Hands and Feet Support
 Provide onsite support or dispatch of support specialists as necessary to provide Authorized Users with operational and technical support and to meet specified Service Levels.
 Coordinate its activities with the Service Desk and provide Level 2 and Level 3 Support to the Service Desk and/or Authorized Users as necessary.
 Resolve Incidents and Problems associated with EUC Equipment like Desktops, Laptops & Mobile devices.
 Coordinate efforts with Third-Party service and maintenance providers as necessary to keep EUC Equipment in good working order.
 Perform reactive troubleshooting to effectively identify potential Incidents or Problems and attempt to eliminate them before they occur.
 Identify the scope of an Incident or a Problem and provide operational and technical assistance to remedy the Incident or Problem.
 When Authorized Users are connected (or attempting to connect) to the Client’s network, coordinate activities to fulfill the following responsibilities:
• Assist with access to LAN, print, and file services.
• Assist with connection to Client’s WAN.
• Assist with access to the appropriate LAN segment.
• Assist with managing hot spares and spare parts inventory.
o IMAC Support Services
 Provide or oversee, as appropriate, all installations, de-installations, cascades, moves, adds and Changes for all EUC Equipment, EUC Software, and related Services at Service Locations.
 Coordinate, plan, and schedule IMACs with all affected IT functions (whether the function is included within the Services provided by ADSL, as a “CENTRIC BRANDS”-retained function, or a third party).
 Coordinate all internal and external functions and activities to achieve high-quality execution of the IMACs, to meet Service Levels, and to minimize any operational interruption or Business disturbance.
Provide onsite support or dispatch of support specialists as necessary to provide Authorized Users with operational and technical support and to meet specified Service Levels.
 Coordinate its activities with the Service Desk and provide Level 2 and Level 3 Support to the Service Desk and/or Authorized Users as necessary.
 Resolve Incidents and Problems associated with EUC Equipment like Desktops, Laptops & Mobile devices.
 Coordinate efforts with Third-Party service and maintenance providers as necessary to keep EUC Equipment in good working order.
 Perform reactive troubleshooting to effectively identify potential Incidents or Problems and attempt to eliminate them before they occur.
 Identify the scope of an Incident or a Problem and provide operational and technical assistance to remedy the Incident or Problem.
 When Authorized Users are connected (or attempting to connect) to the Client’s network, coordinate activities to fulfill the following responsibilities:
• Assist with access to LAN, print, and file services.
• Assist with connection to Client’s WAN.
• Assist with access to the appropriate LAN segment.
• Assist with managing hot spares and spare parts inventory.
o IMAC Support Services
 Provide or oversee, as appropriate, all installations, de-installations, cascades, moves, adds and Changes for all EUC Equipment, EUC Software, and related Services at Service Locations.
 Coordinate, plan, and schedule IMACs with all affected IT functions (whether the function is included within the Services provided by ADSL, as a “CENTRIC BRANDS”-retained function, or a third party).
 Coordinate all internal and external functions and activities to achieve high-quality execution of the IMACs, to meet Service Levels, and to minimize any operational interruption or Business disturbance.


Reference : Desktop support Engineer jobs

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Published at 24-04-2023
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