Senior Manager- Training & Change Management at KLM Careers / America Jobs

This job ad has been posted over 40 days ago...

applicants

Senior Manager- Training & Change Management

at KLM Careers in California

Senior Manager- Training & Change Management

Anywhere in U.S - Remote

Must be a US Citizen or Green Card holder.

The client is seeking a Senior Manager – Training & Change Management to join our team. The successful candidate will play an integral role in short-term and long-term projects. Working with the business, this individual will create and implement training content and learning experiences for client-facing digital products and contribute to change management for new initiatives. Your experience as a top-level contributor with expertise in Digital Adaption Platforms (DAPs), content authoring, and video editing to deliver top-notch client facing training content as it relates to our digital transformation goal is key to your success.

Key Responsibilities include:

Create and implement training content and learning experiences including eLearning modules, How To, FAQs, and other training materials.
Deliver interactive instruction through training materials and presentations in both live and virtual classroom environments.
Develop and deliver new training videos and other assets associated with the introduction of new products and features, services and/or sales methodologies in partnership with product, marketing, and sales.
Facilitate workshops, meetings, and other client interactions.
Provide training (i.e., hands on training and training materials), and organizational development support to support change and ensure adoption of technology.
Support the program/project manager with the definition and integration of change management activities into program/project plans.
Participate in reviewing and improving the overall change management strategy, working with leaders to ensure tailored approaches.
Support the project team to develop stakeholder/ and partner outreach and engagement efforts to obtain awareness, understanding, buy-in, and support.
Maintain liaison with internal and external training agencies and advisory services.
Implement surveys to measure learner experience and collect feedback for improvements, adjusting training curricula as needed.
Stay up to date on emerging trends and technologies related to learning solutions development and instructional design.
Utilizes their change management approach to identify key organizational change impacts, and to develop and implement specific strategies and tactics to address these which includes but is not limited to consultation with work stream leaders to conduct stakeholder analysis, evaluate change impacts and desired outcomes, develop communication plans, and design and develop communications materials in conjunction with their Communications Department.
Assesses training needs. Establishes and evaluates change-related measurements and takes action to address.

Key Qualifications:

Basic Education Requirement - Bachelor’s Degree or equivalent experience
Basic Management Experience - 5 years
Basic Functional Experience - 3 years of organizational change experience.
3+ years’ experience in training, onboarding, and enablement, preferably in the SaaS software space.
Change management experience preferred.
Experience in Learning Management Systems, Instructional Design experience, Digital Adaption Platforms like Walkme, Attensi, Adobe or similar tools.
Innovative, energetic, entrepreneurial self-starter who has experience taking initiative and owning end-to-end deliverables in a fast-paced, multi-priority, ambiguous environment.
Strong ability to create and facilitate presentations and workshops across multiple topics to audiences of varying roles and tenure.
Keen attention to detail, high degree of accountability and integrity
Experience leading internal communications activities for organizational initiatives.
Demonstrated experience producing organization-wide communications and communications strategies.
Excellent verbal, interpersonal, and written communication skills to include experience with developing and delivering presentations, editing, and proofreading.
Familiarity with agile development methods and practices.
Ability to explain complex technical concepts in an easily understandable written format.
Strong computer skills with Microsoft Applications (Word, Excel, PowerPoint, and Visio)
Eager to master new systems, applications, and ways of working.

Required Knowledge, Skills, and Abilities: (Companies ATS Questions):

1. Do you have a Bachelor’s Degree or equivalent experience.

2. Do you have a minimum 5+ years of Management Experience.

3. Do you have a minimum 3+ years of Functional Experience in organizational change.

4. Do you have 3+ years’ experience in training, onboarding, and enablement, preferably in the SaaS software space.

5. Do you have experience in Learning Management Systems, Instructional Design experience, Digital Adaption Platforms like Walkme, Attensi, Adobe or similar tools.

6. Do you have change management experience preferred.

7. Do you have familiarity with agile development methods and practices. - NICE TO HAVE

8. Must be a US Citizen or Green Card holder.
Reference : Senior Manager- Training & Change Management jobs

» Apply now