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Program Manager - Huntsville

Huntsville, AL 35805

Salary Range: $80k - $110k

Must be US Citizen or Green Card holder.

The program manager is responsible for the execution of customer strategies related to one or more customers including all products/programs from new product introduction through volume production. He/she is responsible for achieving high customer satisfaction, driving profitable business relationships and sales growth and providing strong leadership to the customer focus teams to ensure achievement of customer commitments.
Responsibilities:
Leader of the customer focus team (CFT). Prioritize and monitors all CFT activities.
Acts as primary day-to-day customer point of contact and functions as the primary Customer contact in r resolution management and responsible for the overall health of the customer relationship.
Ensures successful new product introduction:
Executes to NPI standard process
Understands and monitors S&OP
Identifies and secures skills needed for effective transitions
Sets appropriate expectations with customers
Manages pricing and ECO prioritization during the process
Understands and maintains customer product knowledge and roadmap
Gains understanding of customer market and competition
Establishes and monitors KPI’s related to E&O, PPV and inventory turns
Manages recurring pricing activities. Uses contract, pricing model and updated costs to present new pricing to customers. Negotiates to successful completion.
Monitors and investigates technical, scheduling, financial and quality metrics, which deviate from established requirements; determines cause, and, takes corrective action.
Schedules Executive Business Reviews (EBR) and Quarterly Business Reviews (QBR)
Ensures appropriate attendees are well prepared for meeting, understanding data and issues
Sets meeting objectives, develops agendas and tools to accomplish objective
Prepares internal teams for meeting
Aligns topics and presentations with customer prior to meeting
Provides timely notification to GMs and global program managers of critical problems encountered, action taken, and anticipated effect on project objectives;
Accountable for driving objectives related to continuous improvements
Accountable to ensure the build and delivery schedules by working with the customer, internal supply chain, and operations.
Works with SCA to ensure resolution of excess and obsolete inventory issues.
Ensures the recovery for costs related to ECO activity, Non-Recurring Expenses (NRE) and other miscellaneous.
Meets and manages customer demand in accordance with contract, site inventory objectives, equipment and personnel capacity
Ensures customer demand (PO and Forecast) is managed and well understood by CFT members
Communicates updated data to close gap between customer request and Benchmark commitment (manage expectations)
Tracks, trends and reports On-Time Delivery to customer request and Benchmark commitment
Monitors customer revenue plan through demand outlook
Understands contractual obligations of the contract related to:
Flexibility allowances and manages requests for pull-ins and push-outs or cancellations
Payment terms and invoicing
Any potential penalties from customer
Cost reduction obligations/targets and communicates to organization
Excess and obsolete terms, recovery and escalation path as required
Warranty terms, recall and epidemic failure qualifiers
Ensures execution to contract terms and conditions to meet Benchmark’s obligations.
Communicates contract requirements internally.
Conducts monthly Program Reviews utilizing Benchmark standard process.
Executes customer quotation requests
Assesses risk utilizing and the Risk/Liability Tool
Ensures accuracy of quotations to protect gross margin
Validates the establishment of quotes to actuals costs comparisons
Coordinates with procurement organization to develop supply chain strategy which aligns with customer contract and site goals
Identifies risk of inventory exposure, coordinates reserve with site controller
Manages inventory days of sales
Establish standard cost for parts based on customer’s influence, material, labor standard changes or inventory days
Ensures Positive Price Variances alignment to site goals at the point of sale
Reviews Supply Chain data related to component lead-time, MOQ, and impacts to total inventory exposure
Responsible to determine if customer will be responsible for negative PPV and or associated procurement costs and if so, collect money from customer
Develops an understanding of DFX philosophy including Design for manufacturing, Design for Test, and Design for BOM or Cost and promotes with the customer and coordinates with the appropriate Benchmark function.
Accountable for and ensures receipt and distribution of customer documentation packages.
Coordinates collection and distribution of customer quality data.
Ensures ECO process and impacts are captured and reported to customer.
Monitors customer DPPM, DPU or DPMO with customer focus team to ensure quality measurements are within contract and customer required limits
Monitors customer escapes events and lead customer focus team to root cause and corrective action driving closer of issues
Monitors customer COPQ and works with CFT to reduce
Participates in MRB activities to drive rapid resolution of issues
Embraces change and adapts quickly to a new way of working.
Actively uses analytical skills to solve problems by gathering data, analyzing it and drawing concise solutions.
Actively uses, applies and promotes problem solving tools (root cause, 8D, 5 Why's, 6Ms, etc.) in daily activities to recognize and define problems, analyze data, develop and implement solutions, and evaluate outcome.
Possess sound negotiating ability. Effectively explores alternatives and positions to reach mutually beneficial sales agreements that gain customers’ acceptance and commitment. Effectively explores alternatives to reach mutually beneficial agreements that gain customers’ acceptance and commitment.
Exhibits solid understanding of the concepts and how to positively impact OI and RONA levers.


Required Knowledge, Skills, and Abilities: (Submission Summary):

1. 4 Year Degree in Engineering or Business

2. Solid understanding of DFX philosophy including Design for manufacturing, Design for Test, and Design for BOM or Cost.

3. Must be able to act as primary day-to-day customer point of contact.

4. Client conflict resolution skills

5. Executes to NPI standard process.

6. PMP – a plus

7. Must be a US Citizen or Green Card holder.




Reference : Program Manager - Huntsville jobs

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Published at 12-03-2023
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