Customer Service rep at Jobisite / America Jobs

This job ad has been posted over 40 days ago...

applicants

Customer Service rep

at Jobisite in California

The Role
The Customer Support Coordinator will be responsible for communicating with digital consumers, troubleshooting basic issues, researching basic billing questions, and assisting with general account help and application navigation. The Customer Support Coordinator will be working closely with other team members to ensure advanced billing and technical questions are reported and escalated.

These are temporary to start for 3-6 months starting on October 26 with potential for extension and possible hire.
3-week paid training: Mon-Fri 9-5:30 pm
After training has been completed there are different shift scheduling options

Responsibilities

Interact daily with customers via phone, email, and chat ensuring the customer's inquiry is responded to and resolved within SLA and target goals
Communicate courteously and effectively to understand issues from the customer's perspective
Deliver world-class, proactive customer service to internal and external customers
Ability to meet and exceed key performance and customer service goals such as Customer Satisfaction, Average Handle Time, and Quality Assurance

Requirements
Minimum 1-year customer service experience required; 2-years preferred
Knowledge of mobile apps, connected devices, and digital TV technology a plus
Retail experience a PLUS
Experience with Zendesk preferred
Experience with Office Suite and demonstrated competency in learning new software
Strong technical skills and ability to type at least 45 words per minute
Superior customer service and communication skills (both written and verbal ) with the ability to articulate relevant information and directions in an organized and concise manner to the customers
Reference : Customer Service rep jobs

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