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Monday-Friday 2:00pm-10:00pm (Rotational Saturday)

Referral Representatives handle all internal and external customer contact regarding Referral Testing. Receive, resolve and follow up with complex customer issues. Act as a liaison between internal and external customers and Referral vendors. 

RESPONSIBILITIES
-Retrieve, sort and process specimens for shipment to referral laboratories.  

-Ensure sample quality and accuracy. Identify problems with specimen types, missing information, incorrect temperature, quantity not sufficient, etc.  

-Prepare specimens and packages for shipment ensuring they are prepared according to IATA regulations.  

-Responsible for filing departmental documents. 

-Handle all customer inquiries regarding reporting of results, service failures and other quality issues to provide customer satisfaction. 

-Report laboratory results using established protocols. 

-Contact clients to resolve routine or medical/technical matters related to patient testing and result reporting using established protocols. 
Perform investigations and provide resolution to complex Referral Testing issues. 


EDUCATION
High School Diploma or Equivalent(Required)
Reference : Referral Representative jobs

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Published at 24-02-2023
Viewed: 69 times