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Customer Service Agent (Holiday Rentals) - Full-time Role
at Professional Holiday Homes in New South Wales
Customer Service Agent (Holiday Rentals) - $30ph + Super
Location: Culburra Beach / Jervis Bay
Applicants must live within a 45 minute drive of Culburra Beach
You must have minimum 1 years phone based office or call centre experience (retail customer service not accepted)
Fast paced, challenging role
Permanent Role - Full-time
Professional Holiday Homes is a rapidly growing holiday rental management company with over one hundred properties under management on the South Coast of NSW. We are known for the exceptional results we bring our owners and the fantastic experience we provide to our guests.
Due to continuing expansion we are seeking an enthusiastic and highly professional Customer Service Agent to join us at our office at Culburra Beach.
We are looking for someone who will be with us long-term and who is keen to take on new challenges and opportunities as the company continues to grow.
For further details on our company please visit www.professionalholidayhomes.com.au
Location: Culburra Beach (applicants must live within a 45 minute drive of Culburra Beach).
Hours:
38 hours per week 5 days per week between Monday - Sunday 10am to 6pm. Must be able to work a minimum of one day each weekend.
Salary: $30ph + Super
Key Tasks:
Troubleshooting guest issues
Responding to guest bookings / enquiries via phone or email
Preparing quotes for guests
Replying to guest reviews
Providing improvement feedback to owners
Answering owner questions
Updating property online guidebooks
Processing guest payments
Scheduling cleaners for quotes
Organising property repairs / maintenance
Recruiting cleaners
Assisting new owners with property setup / onboarding
Attributes required:
Comfortable with technology - able to learn software quickly
Team Player - works well with others
Problem solver
Calm under pressure
Strong people skills
Professional
Excellent written communication skills
Good with numbers
Excellent phone manner - friendly, helpful
Sales skills
Strong attention to detail
Customer focussed
Always looking to improve - responds well to feedback
Adaptable to change
Time management skills - efficient & productive
Skills & experience required:
Minimum 1 year experience of working in a phone based customer service role
Experience with property management, short-term holiday rentals or in the travel / tourism industry highly regarded
Comfortable with technology including MS Office or g-suite
Drivers license
Reference : Customer Service Agent (Holiday Rentals) - Full-time Role jobs
Reference : Customer Service Agent (Holiday Rentals) - Full-time Role jobs
Published at 18-02-2023
Viewed: 72 times
Viewed: 72 times