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Spanish/English Customer Rep needs bilingual, Spanish/English with customer service experience
Spanish/English Customer Rep requires:
 Shifts: Availability between the hours of 8:00 AM - 8:00 PM Monday and
Thursday and 8:00 AM - 5:00 PM on Tuesday, Wednesday, and Friday.
 On-site position
 No weekends
 Paid Training 8:00 AM to 5:00 PM Monday through Friday
 Basic understanding of a call center environment in a customer service role and quality monitoring
processes.
 Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-
workers.
 Ability to problem solve through analysis and ongoing feedback.
 Achieve results through knowledge, empathy, and commitment.
 Ability to work with people of diverse backgrounds.
Spanish/English Customer Rep duties:
 Act as initial point of contact for inquiries from potential and existing Family Care beneficiaries and
community-based organizations related to the Family Care Program
 Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in a customer service role.=
 Accurately document enrollment requests, status changes, complaints, and grievances
 Enter application and enrollment information into a web-based computer system for customers wishing to
apply for the program over the telephone.
 Maintain technical and program policy proficiency in the Family Care rules/guidelines and other related
program policies
 Provide clear, complete, accurate, and objective information based on full understanding of program
requirements


Reference : Spanish/English Customer Rep, PAYS $18/HR jobs

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Published at 09-11-2022
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