Reservation Services Supervisor at Meriton / America Jobs

This job ad has been posted over 40 days ago...

applicants

Reservation Services Supervisor

at Meriton in Australia

Our Reservation Services Supervisors are leaders in delivering thrilling experiences. Reporting to the Reservations Manager you will lead a team, drive guest service excellence, and assist in financial performance. We currently have a Full-time opportunity.

Please note this role requires full flexibility across 7 days including morning and evening shifts.

No two days will be the same however you will:

Motivate and engage our Reservations Services Agents to continuously deliver five-star service to all customers
Respond to guest feedback and implementing different processes to improve the guest experience
Foster a winning, solution-oriented work environment to always deliver the best possible service to our guests
Deliver thrilling experiences through the promotion of hotel rooms, restaurants, entertainment and special events across all Star properties
Drive improvements in telephone and email services to reduce abandoned calls and email turnaround times
Our benefits

Discounts across award winning restaurants and accommodation
Diversity & Inclusion areas of focus include Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+
Both parental and secondary careers leave available to all employees
Lifestyle discounts including gym memberships and laundry services
FREE buffet meal with a new menu every day
$10 staff parking every day including weekends and late nights
Career development, training, and courses via The Star Academy
The Star is an Employer of Choice for Gender Diversity awarded by WGEA
To be successful in this role you will have:

Experience in a supervisory/ team leader role within a large organization
Passion for customer service excellence and going above and beyond for guests
Demonstrated experience working towards KPI’s and motivating team members to achieve targets
Professional verbal and written communication skills
About us

The Star Entertainment Group’s vision is to be Australia’s leading integrated resort company. Attracting 18 million guests each year, The Star Entertainment Group’s properties across Sydney, Brisbane and the Gold Coast are world class tourist destinations that offer visitors a diverse selection of award-winning restaurants, bars, cafes, accommodation, and entertainment options.

Our culture

At The Mertion, we’re committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We welcome applications from all cultures, ages, religions, genders, LGBTIQ+ people, Australia’s First Nations Peoples, and people with disabilities. We offer a range of flexible working options for team members to find the balance between work and life that’s right for them and their unique wellbeing needs.

Reference : Reservation Services Supervisor jobs

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