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Hi,

Hope you are doing well.



My Name is Sagar from E-Solutions Inc., I am actively hiring for my client on the below position, if you are available & interested, please get back to me ASAP for further proceeding.

I apologize if this job is not of your interest, however, I will highly appreciate if you can refer someone suitable for this position.



Job Title: Desk Side Support

Job Mode: Hybrid

Location: 2401 Internet Boulevard, Suite 200, 201, 103, 104 Frisco, TX 75034 USA (Day 1 Onsite)

Mode: Full-Time

Client: HCL Tech



Job Description:

Qualities for staff include:

· Accepts change and adapts easily

· Learns quickly

· Multi-tasks

· Good temperament (patient, empathetic)

· Problem-solver

· Customer service approach

· Accepts personal accountability

· Self-motivated

· Team player

· Follows policies, procedures and guidelines

· Continually improves

· Calm under pressure





Skills for staff include:

· Communication – Listening, Writing, Verbal, Non-verbal, Questioning

· Knowledge – Technical, Business, ITSM (useful)

· Customer service – Troubleshooting, Problem solving

· Increased numbers of incidents and service requests resolved

· The potential to restore services faster

· The potential to improve customer satisfaction

· Provides an opportunity for analysts to educate customers to be more self-sufficient

· Time management

· Personal organizational skills





Tools and Technology Usage include:

Remote support, instant messaging, e-mail, chat to:

· Restore the customer’s technology to a functioning state

· Overcome communication barriers

· Enhance the customer and service desk relationship

· Improve first contact resolution rate

· Reduce the number of escalated calls

· Reduce lost customer productivity by reducing time to resolution

Should you be interested, please send me a copy of your resume in word format along with the following details ASAP.

· Full Name:

· Present Address (Full):

· Expected Salary:

· Work Authorization:

· Vaccination Status:

· LinkedIn Link:

· Video Interview Availability:

· How soon join





Thanks and Regards,

Sagar

Associate IT Recruiter

Phone: 408-905-7987| Fax: 408-521-0167

2N Market St, Suite # 400, San Jose, CA- 95113

Website: www.e-solutionsinc.com

E-mail Id: sagar.c@e-solutionsinc.com

LinkedIn: linkedin.com/in/sagar-r-57405a116



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A Minority Inclusive Employer

USA | CANADA | UK | SINGAPORE | MALAYSIA | INDIA

E-Solutions is a 17-year-old company having 15 Global Offices across 5 Nations and more than 1800+ IT & Software professionals.

Disclaimer:

E-Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. We especially invite women, minorities, veterans, and individuals with disabilities to apply. EEO/AA/M/F/Vet/Disability.




Reference : Desktop Technical Support jobs

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Published at 09-10-2022
Viewed: 133 times