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JOB-10034367

Location
Florham Park, NJ

Type of Employment
Contract Hire – 1 year

Employer Info
Building a sustainable future through chemistry is our client’s mission. Using their global footprint, they focus on social responsibility, innovation, sustainability, and environmental protection. Thanks to their expertise, they contribute to an enhanced quality of life for everyone.

Job Summary
For those interested in Customer Service Specialist role, then this is the perfect job for you. In this role, you will also manage the order to cash process and engage supply chain team members and commercial team members to contribute to an exceptional customer experience. You will be responsible for resolving issues beyond your core responsibilities, with the expectation to continuously improve the customer experience. In addition, you will anticipate the customers’ needs and take proactive actions to exceed expectations, using your in-depth knowledge of the business and our customers. You will be a champion for change while embracing digital solutions and driving process automation.

Job Description
• You will expertly manage the order to cash process to manage and translate tactical actions to strategic thinking. You will anticipate customer needs and provide recommendations based on order patterns.
• Using your strong business acumen, you will be responsible for driving financial results for your customers. You will identify opportunities for upselling and identify deviations from Customers’ forecast.
• You will improve customer satisfaction through driving continuous improvement activities. You will be measured on customer satisfaction through Net Promoter Score.
• Relying upon your strong analytical and problem-solving abilities, you will navigate complex order-to-cash processes and manage competing priorities, assist in strategic decision making, and continuously look for opportunities to improve processes and policies that impact the customer experience. You will be responsible for presenting and implementing solutions to complex customer needs.
• You will analyze Supply Chain and Business Key Performance Indicators and drive improvements based on findings. You will be responsible for sharing best practices across the organization to accelerate business growth.
• Relying upon your excellent interpersonal skills, you will collaborate and interface with business partners and functional teams, as well as partner with commercial teams to have an in depth understanding of the customers and their markets, by actively engaging in discussion with customers and the commercial organization. You will be expected to contribute to the business’s growth and profitability.
• You will proactively identify and prioritize opportunities, develop sustainable solutions, contribute to account plans, and champion continuous improvement and overall performance. You will also be responsible for ensuring a sustainable business continuity plan for your customers and backup team members across the Customer Experience Team.
• Demonstrating your excellent organization skills, you will facilitate the resolution of order exceptions and issues impacting the customer’s order, as well as utilize or establish reporting processes to identify and communicate solutions in a timely and professional manner to all stakeholders.
• Combining your ability to work independently, be a self-starter, and lead change in a team setting will be essential, as you gather and interpret market intelligence from a customer.
• It will be essential that you exhibit strong time management skills, organization capabilities, as well as be extremely adaptable and open to change, while being a team player that is result orientated.
• You will leverage Salesforce to engaged in commercial topics with key internal stakeholders.
• You will be a champion for digital tools and approaches. The ability to identify and implement digital solutions will be an essential skill for success. You will engage customers and promote digital commerce tools and resources to enable self-service and to improve engagement with our customers.
• You will conduct audits of distributor price supports and document non-conformance issues and escalate concerns to management and sales. You will reconcile their monthly usage to help generate a credit for the volume they have sold in a given month
• You will be responsible for documentation requests for Customers and submitting Customers’ regulatory requests
• Relying upon your excellent interpersonal skills, you will collaborate and interface with business partners and commercial teams to have an in depth understanding of the customers and their markets.
• Your robust knowledge of Microsoft Office, PowerBI, SAP, Salesforce or other relevant Enterprise Resource Planning will be essential to support Account Managers and Customers.
• You will be responsible for managing reporting for critical business reports. As a result, you must be comfortable with Excel and be able to work with large amounts of data

Skills Required
• Strong time management skills
• Organization capabilities
• Extremely adaptable and open to change, while being a team player that is result orientated.

Education/Training/Certifications
• Business Administration, Supply Chain, or similar field

Pay Rate/Salary
• Up to $27.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, color, religion, sex, marital status, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law.

Reference : Customer Service Specialist jobs

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Published at 08-10-2022
Viewed: 115 times