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Customer Dispatch Coordinator needs 3 years’ customer service, dispatch and service industry experience
Customer Dispatch Coordinator requires:
 Proficient with computers, Windows applications (Oracle experience a plus).
 Requires a high energy level with a focus toward customers and a strong desire to succeed.
 Good organizational skills, attention to detail and excellent communication skills are required.
 Schedule general service calls, prepare and invoice service calls.
 Perform a variety of customer service/dispatching and administrative duties required to receive, screen, record, prioritize, assign and close customer requests for technical service support and inspections

Customer Dispatch Coordinator duties:
 Be an integral part in the continued success and growth of the Service Department.
 Receive, enter, check Accounts Receivable and schedule customer phone requests for service in the system.
 Communicate with our Service Resource Center for all service calls.
 Take ownership of service calls from creation of service request through service completion, escalating issues to supervisors and technicians as needed.
 Reassign work as needed, making judgments based on current workloads & priorities.
 Regular contact of customer to communicate status changes.
 Professionally field customer complaints and attempt to resolve, involving supervisor when necessary.
 Validate and perform invoicing transactions for service calls in Nexgen daily.
 Completed service calls to be invoiced within 48 hours.
 Maintain confidentiality of customer and employer information at all times.
 Maintain inventory and supplies needed to perform work and fill the logistics coordinator roll, which includes sourcing, ordering and tracking needed parts and supplies.


Reference : Customer Dispatch Coordinator, PAYS $28/HR jobs

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Published at 08-10-2022
Viewed: 127 times