ITIL Business Specialist at Federated Hermes Inc / America Jobs

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ITIL Business Specialist

at Federated Hermes Inc in Pennsylvania

Federated Hermes, Inc.
ITIL Specialist (8596)

Federated Hermes is looking for an ITIL Specialist to lead efforts to mitigate vulnerabilities via the Patch Management Process and lead implementation of new features and functionality in the service management application. This position is in our Warrendale, Pa office and offers a hybrid work schedule.

What You Can Expect:
• Lead efforts with key stakeholders and subject matter experts to analyze, design, and implement updates to existing processes or creation of new processes
• Lead division-wide initiatives by identifying deliverables, creating plan/schedule, and guiding resources assigned.
• Manage the team’s work queues to ensure team workload is addressed and completed.
• Develop dashboards and metrics to measure delivery of services and process maturity
• Create, maintain, and publish documentation including user documentation, processes, and procedures, and ITIL Services SharePoint site pages.
• Provide leadership, mentoring, knowledge transfer and guidance to team.

What We Are Looking For:
• Bachelor’s degree in Business, Computer Science, Information Systems, or equivalent experience
• Strong knowledge of IT Service Management processes; experience with administration or support of IT Service Management tool preferred
• Knowledgeable in the areas of designated responsibility; ITIL certification preferred
• Minimum of 4 years’ experience designing, implementing, and supporting business processes required; experience in IT Asset Management preferred
• Knowledgeable of project management and SDLC principles.

About Federated Hermes
For more than 60 years, Federated Hermes (FHI) has provided world-class investment solutions to financial professionals in the United States and around the world. Federated Hermes' employees have defined the qualities of the company’s success over the decades: a reputation for integrity and excellence, a commitment to customers and employees and a history of longstanding client relationships. While each market cycle brings new opportunities and challenges to the company, Federated Hermes continues to foster employee commitment to excellence in the investment management industry.

Our Investment in You
At Federated Hermes, we believe our employees are our most important asset! Therefore, we offer benefits programs designed to help you and your family thrive, training programs to advance your professional development and opportunities for you to give back to the community. Our offerings include:
• A competitive total compensation package, including bonus programs designed to recognize and incentivize our employees to do their best every day.
• Time off programs including paid vacation, parental leave and a volunteer day to help you stay healthy and connected to the things that are important.
• Opportunities to expand your professional network within the firm and the community through participation in programs such as the Women in Investing Employee Resource Business Group and the University Ambassador Program.
• A hybrid work schedule that allows you to both work remotely and enjoy the benefits of an office setting part of the time.

Federated Hermes, Inc. offers a competitive salary and benefits package along with a professional environment.

Federated Hermes is committed to providing equal employment opportunities to qualified individuals without regard to the following criteria: race (including physical characteristics such as hairstyles ), color, national origin, religion, sex (including pregnancy), sexual orientation, gender identity or expression, mental or physical disability, age, familial or marital status, ancestry, military status, veteran status or genetic information as well as any other prohibited criteria under any applicable local, state or federal law applicable to Federated Hermes.

For consideration, please apply on federatedinvestors.com using the career page, this job is #8596

Only those candidates in whom we have an interest will be contacted.

EOE

Reference : ITIL Business Specialist jobs

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