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At Safe Shores, our work is all about PEOPLE. Therefore, we center people in our programming, services, policies, practices, and operations. Which people? The children and families we serve AND the people who do the work, our staff. How? For our trauma-impacted clients, by honoring the humanity of every individual, delivering high-quality services tailored to their specific needs, which includes giving them the time and attention they need. For our staff, by listening, offering excellent benefits, paying competitive salaries, providing remote work flexibility (depending on the position), investing in professional development, pursuing JEDI, encouraging and facilitating self-care and wellness, prioritizing progress over perfection, and building a team of smart, dedicated pros who know that Safe Shores’ mission is best accomplished when we show up as our whole selves, support one another, and experience joy. Joy working with young victims of crime? Absolutely, yes! Mining joy is essential to offering hope, helping clients heal, and individual/organizational sustainability.

We are currently searching for an experienced Client Advocate. This is a full-time exempt position, with a salary range of $55,000 to $70,000.

JOB SUMMARY

Provides advocacy, crisis intervention, and short-term case management services to child (ages 3 and up) victims, their non-offending caregivers, and family members. Helps to reduce trauma for the child and family members and to improve case outcomes. Helps caregivers identify and access services the client may need, acting as a liaison with the Multi-Disciplinary Team (MDT) and supporting them throughout the investigative process. The incumbent is required to participate in the on-call rotation for after-hours and weekend forensic interviewing and advocacy. This position requires mandatory reporting for child abuse and neglect under District of Columbia Statute §4-1321.02.

Primary Responsibilities

Provide support, education, and crisis intervention to children, adolescents, and non-offending caregivers during the forensic interview process and as needed; assist caregivers and adolescents in identifying options available to them and empowering them.
Meet with caregivers and/or adolescents to assess social service and victim’s compensation needs, connect them with child-serving community-based agencies and follow up to ensure services are obtained.
Provide information to the non-offending caregiver and/or adolescent regarding trauma and the impact of trauma on children, adolescents, and families.
Provide educational information to caregivers and/or adolescents about available support and service resources, victim rights, and the multidisciplinary team (MDT) investigation process.
Participate in the MDT process by coordinating client services, as needed, with clinical staff and MDT members (attorneys, law enforcement, social workers, and medical personnel)
Provide accompaniment to clients as needed for purposes such as housing referrals, hospital accompaniment, or court accompaniment
Troubleshoot barriers to accessing services with clients and community service agencies.
Assist the client in accessing services recommended by the team and provide immediate and ongoing follow-up as needed.
Steward children, adolescents, and non-offending caregivers throughout the investigative process.
Act as an advocate/liaison between families and law enforcement, child protective services, medical and mental health service providers, and the prosecutor’s office.
Assist in developing information and resources to support children and caregivers.
Perform a safety assessment of the client and develop and recommend a safety plan in cases when appropriate.
Participate in regular individual supervision, staff meetings, multidisciplinary (MDT) meetings, in-service training, professional development, and other meetings as required.
Provide 24-hour on-call crisis intervention and advocacy services as assigned.

Other areas of responsibility may include:

Supervision of clients on the program floor, engaging clients in the waiting/play areas and assessing play/learning levels for age-appropriate activities, and preparing and serving light snacks/meals
Assist in or lead the facilitation of client support groups as needed
Maintain and assure quality and confidentiality of electronic and paper files, statistical tracking, and inventory
Arrange or order emergency clothing or other material/referral resources for clients
Assist in the maintenance of material needs such as the clothing closet or youth activity program food and toys, as needed
Assist in the implementation of Client Advocacy Services’ seasonal drives as needed

Requirements
EDUCATION AND EXPERIENCE

Bachelor's degree (from an accredited institution) is required in social work, psychology, counseling, or a related field. A Master's degree (from an accredited institution) in social work, psychology, counseling, or a related field is preferred. Candidates with a Master’s degree must be eligible for LGPC, LGSW, LCPC, or LICSW in the District of Columbia, or have commensurate licensure in another jurisdiction.
At least two (2) years of professional experience working with children (ages 3 and up) and families who have experienced abuse and trauma, and/or general mental health practice, or commensurate experience required in social work, psychology, counseling, or a related field.
Experience working with the criminal justice or child welfare systems.
Knowledge and understanding of the dynamics of child sexual abuse, family violence, and substance abuse.
Ability to handle complaints, mediate disputes, resolve grievances and conflicts, and negotiate with others.
Ability to successfully pass Child Protection Registry clearance and criminal background check.
Ability to organize and prioritize tasks to maximize results and ensure deadlines are met.
Ability to work as part of a Multi-Disciplinary Team (MDT) and collaborate with a wide range of professionals including law enforcement, social services, and medical and mental health providers.
Knowledge and understanding of child development, cultural humility, and ability to exhibit sensitivity in dealing with people of varied backgrounds, beliefs, and abilities. Excellent communication skills, positive attitude, and professional demeanor and attitude.
Knowledge of local community resources and programs.
Commitment to children’s advocacy center mission/model.
Oral and written Spanish language skills are strongly preferred.

EEO STATEMENT

Safe Shores is an equal opportunity employer and values diversity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.
Reference : Client Advocate jobs

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Published at 03-09-2022
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