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Customer service representative
at Temenos Group in Florida
Handle specific Inbound/Outbound calls from customers
Recognize individual customer service needs and resolve their inquiry
Provide resolutions at the first point of contact, avoiding transferring the call or having customers call again
Handle complaints and call out any issues where appropriate
Provide excellent customer service, negotiation, and interpersonal skills, with the ability to recognize and support the specific needs of the most vulnerable customers
Maintain and update customer related information systems to ensure that our client hold accurate records; collect and access appropriate information relevant to type of call
Respond to customers through a variety of channels including telephone (both inbound and outbound), internet, and written correspondence as appropriate
Acquire detailed knowledge of product ranges and services to provide excellent service
Serve customers across the product portfolio and resolve a wide range of common inquiries
Reference : Customer service representative jobs
Reference : Customer service representative jobs
Published at 29-08-2022
Viewed: 183 times
Viewed: 183 times