jobber

This job ad has been posted over 40 days ago...

0

applicants

Customer Care Call Center needs 6 month minimum experience in call center environment.
Customer Care Call Center requires:
Transaction experience
Data entry
Basic understanding of a call center environment and quality monitoring processes
Ability to provide Exemplary Customer Service and achieve results through respect, empathy, knowledge and commitment.
MS Office
6 month minimum experience in call center environment.
Typing test required
45 WPM
Training for 4 weeks
8a-430p hrs
Role is onsite
Interviews onsite
Eligibility experience a plus
Bilingual capabilities a plus
Administrative
Knowledge and operational experience in Medicaid and/or CHIP programs a plus.
General knowledge of public health, Medicaid and human services systems preferred.

Customer Care Call Center duties:
Provide one-to-one telephone contact with consumers and providers.
Assist with password resets.
Accurately respond to incoming calls received by the call center.
Accurately document all interactions with consumers.
Maintain technical and program policy proficiency in the HUSKY Health rules/guidelines and other related program policies.
Properly forward calls to Call Center Leadership or other CT agencies per procedures.
Provide clear, complete, accurate and objective information based on full understanding of program requirements.
Log calls into call tracking system; note trends in consumer questions and concerns, report and recommend measures to improve customer service.
Work with consumers in difficult situations.
Handle and data enter complaints in accordance with approved policies and procedures.
Research inquiries as needed.
Reference : Customer Care Call Center, PAYS $18/HR jobs

Your name:
Your e-mail:
Message or letter of intention:
Upload resume/CV:	Max. 3 MB. Recommended formats: PDF, RTF, DOC, ODT.
Anti-Spam
or cancel

« Go back to category
Is this job ad fake? Report it!   
Recommend to a friend

Published at 29-08-2022
Viewed: 129 times