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Complete detailed reports listing requests for technical assistance,
steps taken to resolve them, and the specific dates/individuals involved
Act as the initial point of contact for all computer and system related concerns from clients or other employees
Assist management in creating training materials pertaining to computer troubleshooting and usage
Maintain a working log detailing all required system updates, as well as the date of completion
Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems
Resolve technical issues related to network interruptions
Actively update, maintain and monitor all aspects of computer networks.
Reference : Technical Support jobs

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Published at 10-07-2022
Viewed: 180 times