We are Hiring Mandarin IT Manager Earn Php 70,000 - Php 150,000 at JK Network Services / America Jobs

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We are Hiring Mandarin IT Manager Earn Php 70,000 - Php 150,000

COMPANY PROFILE: One of the biggest BPO Companies, that provide the most innovative tech experience from all over the world. They provide world class services and facilities

Position: Mandarin IT Manager
Location: Makati City
Salary: P 70,000 - P 150,000
Industry: Online Gaming
Schedule: Shifting Schedule

Benefits:
Free Accommodation
Free meals and Allowances
Government Mandated Benefits
13th Month Pay

REQUIREMENTS:
Can speak, read and write Mandarin language
College Graduate of IT or any related course
Open to undergraduates
Good communication skills
Must have experience in IT profession or any related field
Must have Online Gaming experience
With experience handling management process and policies

DUTIES:
Responsible in handling Problem Management
Coordinate with Incident Management, Event Management, Change and Release
Act as an escalation point for problems requiring management assistance to progress
Create and report the daily, weekly and monthly problem and improvement and KPI rate using Dashboarding.

SUPERVISION RECEIVED AND EXERCISED:
The Problem Manager shall report to the Service Delivery Head
JUSTIFICATION:
1. Will monitor all tasks status of Problem Coordinators
- Acceptance and investigation of Problem Tickets
- Identify root cause, work-around and permanent resolution with resolving teams
- Monitoring of permanent resolution (implementation and validation)
2. Will initiate/align with Incident Manager to review ALL event tickets and trending and decide if needs Problem Ticket
3. Will align with Incident Manager to review all Incident tickets and its recurring tickets and decide if needs Problem Ticket
4. Scrubbing of all Problem tickets
5. Review of all incident reports
6. Finalize copy of IR and make sure are signed by the involved resolving teams and Stakeholders
7. Endorse IRs to BOH for review and approval until closure
8. Weekly reporting to SDM and Product
9. Recommendation for improvement based on the result of root cause analysis and identified resolution.

For interested applicants, you may send your resume to mandarinjobs@jp-network-e.com

For more inquiries, you may contact us through:
Contact No: 09178139678 | 245 2829
Skype: live:mandarinjobs
Please look for MS. HAZEL
Reference : We are Hiring Mandarin IT Manager Earn Php 70,000 - Php 150,000 jobs

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