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Position: Clinical Administrative Coordinator

Date Posted: March 10, 2026

Industry: Healthcare / Clinical Administration

Employment Type: Full Time

Experience: 2+ years

Qualification: High School Diploma / GED or equivalent work experience

Salary: $17.98 – $32.12 per hour

Location: Dallas, TX, USA (REMOTE)

Company: Optum

Description:
Optum is currently looking for a Clinical Administrative Coordinator to join its healthcare operations team. This opportunity is fully remote within the United States, allowing professionals to work from home while contributing to meaningful healthcare services. As part of a global organization focused on improving health outcomes through technology and coordinated care, you will support patients, providers, and internal teams by helping ensure smooth communication and administrative processing of medical services.

This full-time role requires employees to work 40 hours per week, Monday through Friday. Candidates should be available to work an 8-hour shift within normal business hours from 10:00 AM to 7:00 PM CST. Depending on business needs, overtime may be required during the first six weeks of the year, and occasional Saturday work may also be necessary.

New hires will participate in paid training that takes place Monday through Friday from 8:00 AM to 5:00 PM CST. During training and daily work, employees will learn internal systems, procedures, and compliance requirements related to healthcare administration.

Key Responsibilities

·       Serve as a primary point of contact for healthcare providers and members regarding medical, pharmacy, or clinical service inquiries

·       Review incoming referral requests received through fax or electronic systems for clinical or medical services

·       Enter and update patient and request data accurately into internal computer systems

·       Manage inbound calls using the company phone system and transfer calls to the appropriate department or personnel when required

·       Access and review electronic member records through secure external portals using proper patient identification procedures

·       Verify benefits and authorization requirements, and process pharmacy test claims when applicable

·       Check procedure codes against notification and coverage requirements to determine the next steps in the process

·       Use computer-based job aids and resources to identify correct procedures and workflows

·       Review and interpret historical patient documentation such as medical administration records and health reports

·       Navigate across multiple platforms and systems to research medical, clinical, or benefits-related information

·       Follow automated job aid tools and company guidelines when researching policies, procedures, or regulations

·       Stay informed about system updates and process changes and apply them to daily responsibilities

·       Participate in routine meetings with team members and departments to provide updates and share relevant patient information

·       Communicate with internal resources or departments to clarify patient or provider information when necessary

·       Identify the appropriate healthcare professional, department, or provider to address medical service requests

·       Provide clear explanations of benefit details to both providers and patients

·       Obtain verbal and written consent from patients for treatment when required

·       Collect patient financial responsibilities during service admission

·       Coordinate with multidisciplinary teams to ensure patient onboarding processes are completed accurately

·       Review and update providers and members on the status of service requests, including authorizations and notifications

·       Complete patient onboarding tasks within the cloud-based workflow system according to required turnaround times

·       Add or update prescribing physicians and other relevant provider details during onboarding

·       Perform additional administrative duties as assigned by management

Required Qualifications

·       High School Diploma or GED, or equivalent relevant work experience

·       Must be at least 18 years of age

·       Minimum of 2 years of experience analyzing and resolving customer-related issues

·       At least 2 years of experience working in the healthcare industry

·       Ability to work overtime during the first six weeks of the year with occasional Saturdays if business needs require

·       Availability to work an 8-hour shift between 10:00 AM and 7:00 PM CST from Monday to Friday

Preferred Qualifications

·       Experience working with healthcare insurance programs

·       Previous work experience in a hospital, physician’s office, or medical clinic environment

·       Clerical, administrative support, or call center experience

·       Familiarity with Medicare and/or Medicaid services

Telecommuting Requirements

·       Ability to maintain the confidentiality and security of sensitive company and patient information

·       A dedicated workspace that is separate from other living areas to ensure privacy and minimize distractions

·       Access to a reliable high-speed internet connection approved by UnitedHealth Group or an existing service that meets company requirements

·       Compliance with UnitedHealth Group’s telecommuting policies and remote work standards

Optum offers competitive compensation along with a comprehensive benefits package. Benefits may include incentive programs, recognition programs, equity stock purchase options, retirement contributions such as a 401(k), and other career development opportunities depending on eligibility. The hourly salary range for this role is between $17.98 and $32.12 based on experience, location, education, and other relevant factors.

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https://foreignjobs.net/job/clinical-administrative-coordinator-dallas-tx-usa-remote/