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This position will require frequent travel (approximately 75%) to vessels to perform repair, replacement, and/or maintenance of installed information systems, supporting our entire fleet operations. You will often be the first on the scene to troubleshoot or repair equipment, addressing technical challenges proactively.

Our company’s values are Optimism, Commitment, Patriotism, and Merit. We live these values every day and we look for people who share them as we Share America’s Story on the Finest American Ships.

Responsibilities



Ensure full operation of safety-related technologies as per federal regulations.
Perform repair, replacement, and maintenance of installed information systems.
Manage and solve technical problems quickly, including troubleshooting outage requests.
Install new equipment, configure wireless networking equipment, and implement network system improvements.
Conduct basic low-voltage electrical wiring, networking, programming, and A/V equipment diagnostics.
Evaluate connectivity issues, equipment, software, and hardware for optimal performance.
Consult with vendors and crew to ensure system functionality and optimization.
Directly supervise contractors as assigned.
Assist with the design, implementation, and support of new software and features.
Respond to IT tickets in a timely manner; oversee troubleshooting of system errors.
Maximize guest satisfaction through swift resolution of technology issues.
Support a wide array of shipboard operational technologies (see below).


Key Technologies (including, But Not Limited To)



Television Systems (Analog/IP)
Vessel navigation electronics
Audio Visual / Public Address Systems
Shipboard Sound Systems
Radios (UHF & VHF)
Onboard Internet & Wireless Systems
Door Access & Keycard Systems
Telephone Systems (satellite, mobile phones, intercoms)
Network Equipment
Laptops
Printers


Preferred Experience



2+ years as an Information Systems Technician.


Technical Proficiencies



Proficiency in Windows operating systems, computer, and peripheral hardware and software.
Familiarity with Ubiquiti systems and remote management systems preferred.
A+, Network+, Security+, and Microsoft OS proficient certifications are highly desirable.
Required Skills:
Strong customer service orientation and effective interaction with diverse end-users and technical staff.
Detail-oriented with proven ability to independently resolve technology problems.


License And Registration Requirements



Valid Driver’s License.
Possess or obtain a valid TWIC (Transportation Worker Identification Card) prior to beginning position.


Travel & Physical Requirements



Approximately 75% (to vessels, warehouses, and offices) .
Ability to frequently traverse stairs, fixed ladders, and ladder-wells while walking ships daily.
Capable of sitting for long periods, standing, walking, crouching, and kneeling.
Ability to perform tasks requiring reaching, handling, using equipment, keyboards, and mobile devices.
Capable of lifting and installing technological equipment.
Key Skills
This position will require frequent travel (approximately 75%) to vessels to perform repair, replacement, and/or maintenance of installed information systems, supporting our entire fleet operations. You will often be the first on the scene to troubleshoot or repair equipment, addressing technical challenges proactively. Our company’s values are Optimism, Commitment, Patriotism, and Merit. We live these values every day and we look for people who share them as we Share America’s Story on the Finest American Ships. Responsibilities Ensure full operation of safety-related technologies as per federal regulations. Perform repair, replacement, and maintenance of installed information systems. Manage and solve technical problems quickly, including troubleshooting outage requests. Install new equipment, configure wireless networking equipment, and implement network system improvements. Conduct basic low-voltage electrical wiring, networking, programming, and A/V equipment diagnostics. Evaluate connectivity issues, equipment, software, and hardware for optimal performance. Consult with vendors and crew to ensure system functionality and optimization. Directly supervise contractors as assigned. Assist with the design, implementation, and support of new software and features. Respond to IT tickets in a timely manner; oversee troubleshooting of system errors. Maximize guest satisfaction through swift resolution of technology issues. Support a wide array of shipboard operational technologies (see below). Key Technologies (including, But Not Limited To) Television Systems (Analog/IP) Vessel navigation electronics Audio Visual / Public Address Systems Shipboard Sound Systems Radios (UHF & VHF) Onboard Internet & Wireless Systems Door Access & Keycard Systems Telephone Systems (satellite, mobile phones, intercoms) Network Equipment Laptops Printers Preferred Experience 2+ years as an Information Systems Technician. Technical Proficiencies Proficiency in Windows operating systems, computer, and peripheral hardware and software. Familiarity with Ubiquiti systems and remote management systems preferred. A+, Network+, Security+, and Microsoft OS proficient certifications are highly desirable. Required Skills: Strong customer service orientation and effective interaction with diverse end-users and technical staff. Detail-oriented with proven ability to independently resolve technology problems. License And Registration Requirements Valid Driver’s License. Possess or obtain a valid TWIC (Transportation Worker Identification Card) prior to beginning position. Travel & Physical Requirements Approximately 75% (to vessels, warehouses, and offices) . Ability to frequently traverse stairs, fixed ladders, and ladder-wells while walking ships daily. Capable of sitting for long periods, standing, walking, crouching, and kneeling. Ability to perform tasks requiring reaching, handling, using equipment, keyboards, and mobile devices. Capable of lifting and installing technological equipment.
Reference : Information Systems Engineer jobs

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Published at 07-12-2025
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