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Customer Support Representative
at Game Day USA in Texas
We are seeking a friendly, detail-oriented Customer Service Representative to join our team. In this role, you will be responsible for supporting customers by providing accurate information, resolving issues efficiently, and delivering an exceptional service experience. The ideal candidate is a strong communicator who enjoys problem-solving and takes pride in helping others.
Key Responsibilities
Respond to customer inquiries via phone, email, chat, or in person
Provide accurate information regarding products, services, pricing, and policies
Resolve customer concerns in a timely and professional manner
Process orders, returns, exchanges, and account updates
Document interactions and maintain customer records in the CRM system
Escalate complex or unresolved issues to the appropriate team
Follow up with customers to ensure satisfaction
Meet individual and team performance goals (quality, response time, etc.)
Collaborate with team members to improve customer experience
Qualifications
High school diploma or equivalent (Associates or Bachelors degree preferred)
Previous customer service experience is a plus
Excellent verbal and written communication skills
Strong active listening and problem-solving abilities
Comfortable learning and using customer support software and CRM tools
Ability to multitask, stay organized, and work in a fast-paced environment
Positive attitude and a genuine desire to help customers
Ability to work flexible hours, including evenings or weekends if required
What We Offer
Competitive pay and benefits
Paid time off and holidays
Opportunities for training, development, and advancement
Supportive team environment
[Other benefits: health insurance, bonuses, remote work options, etc.]
Reference : Customer Support Representative jobs
Reference : Customer Support Representative jobs
Published at 07-12-2025
Viewed: 1 times
Viewed: 1 times