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Position Summary

The Operations Manager is the leader of the Operations Department and is responsible for the overall execution of services in New Mexico. Responsibilities include: Operator and vehicle management and scheduling, and customer service management. This position offices in Santa Fe and travels to Rio Rancho 2-4 times a month. Operations Managers must have flexibility to occasionally work early mornings or late nights as needed.



What's offered:

Competitive compensation package including bonuses ($60,000+ DOE)
Weekends off - Monday-Friday schedule
Home daily - no over the road
Paid time off - start accruing on day 1
Extensive customizable benefits package - medical, dental, vision, short-term & long-term disability, accident, critical illness, and legal plans
401k retirement plan - 4% match, vested immediately
Employer paid Life & AD&D insurance
Free comprehensive employee assistance plan
Pet insurance


Qualifications:

Commercial Driver’s License with passenger endorsement required.
3+ years fleet dispatch experience preferred.
3+ years Motorcoach Operator experience preferred.
5+ years Operations Management experience preferred.
Demonstrated knowledge of Federal Motor Carrier Safety Administration (FMCSA) and state/local Department of Transportation rules/regulations preferred.
Commercial Driver’s License with passenger endorsement required.
Excellent/professional written and oral communication skills required.
Strong computer skills with working knowledge of Microsoft Suite required.
Ability to pass pre-employment controlled substance test and criminal background check.


Job Responsibilities:

Represents the All Aboard America brand in a positive manner to all individuals; is an advocate for the Company.
Communicates clearly and professionally with all Team Members, passengers, group leaders, law enforcement personnel and other persons while acting in the course/scope of their employment.
Plans, assigns, and directs Motorcoach Operator schedules, tasks, and workloads.
Ensures successful/efficient operation/execution of all routes to/from all camps as required by the customer/contract.
Collaborates and communicates with the Location Manager to ensure driver gaps, late pickups, late departures, and other incidents are relayed to all parties.
Manages/maintains department staffing levels; collaborates with the Location Manager and the Human Resources Department to fill open positions.
Defines performance metrics and appraises staff by means of informal meetings and formal reviews.
Investigates all client concerns, complaints, and service level agreement issues. Acknowledges client accolades and compliments, and reward drivers for exemplary service.
Ensures subordinates follow federal, state, local, and Company laws, regulations, policies and procedures. Researches offenses and infractions, counsel corrective action and/or discipline utilizing the Company Progressive Discipline Procedure; monitors improvement, and advises terminations to Human Resources if appropriate.
Responds to Team Member incidents, accidents, and injuries with remote and onsite support. Completes post-incident/accident/injury reporting and reviews with subordinates.
Collaborates with safety/training to ensure all training goals/objectives are met. Monitors the Samsara safety dashboard daily, addressing all events. Collaborates with the Director of Safety to address/resolve vehicle crashes.
Complies with all applicable government regulations, policies, and standards as well as all Company policies, procedures, and safety rules in all business activities.
Contributes alongside other supervisors, managers and staff to formulate goals and objectives. Provides process/procedure improvement recommendations to the Leadership Team.
Fulfills the role of a Motorcoach Operator as needed.



Key Skills
Commercial Driver’s License with passenger endorsement required. 3+ years fleet dispatch experience preferred.
Reference : CDL Operations Supervisor jobs

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Published at 23-11-2025
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