jobber

0

applicants

Key Responsibilities:
- Respond to customer inquiries related to hardware products (e.g., specifications, availability, compatibility, pricing) via phone, email, or chat.
- Assist customers in placing orders, tracking shipments, and understanding billing or warranty processes.
- Provide basic troubleshooting support for hardware-related issues and escalate complex cases to the technical team.
- Coordinate with sales, logistics, and inventory teams to ensure timely order fulfillment and delivery.
- Maintain up-to-date product knowledge to offer accurate and helpful advice to customers.
- Log customer interactions, issues, and resolutions in CRM systems (e.g., Zoho, Salesforce, etc.).
- Follow up with customers post-purchase to ensure satisfaction and handle any concerns.
- Support field sales teams with documentation, quotations, and customer follow-ups when required.

Requirements:
- Bachelor’s degree in business, IT, Electronics, or a related field (preferred).
- 1–3 years of experience in customer support, preferably in hardware or IT product sales.
- Strong communication skills (verbal and written).
- Basic understanding of hardware components (e.g., computers, networking devices, peripherals).
- Familiarity with CRM/ticketing systems and order management tools.
- Ability to multitask, prioritize, and manage time effectively.
- Customer-first mindset with a positive and problem-solving attitude.

Interested candidates can apply to [email protected] / [email protected] / +91 7200484033
Reference : Customer Support Executive jobs

Your name:
Your e-mail:
Message or letter of intention:
Upload resume/CV:	Max. 3 MB. Recommended formats: PDF, RTF, DOC, ODT.
Anti-Spam
or cancel

« Go back to category
Is this job ad fake? Report it!   
Recommend to a friend

Published at 24-09-2025
Viewed: 3 times