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Client: Georgia Department of Behavioral Health and Developmental Disabilities (DBHDD)
Location: Allen Building, Milledgeville, GA 31062
Work Type: Hybrid (Onsite + Remote)
Rate: $25.95/hr
Note: Candidate must be local to Milledgeville, GA (31062).

Role Overview:

The Georgia DBHDD is seeking an IT Technical Support Specialist to provide end-user support, oversee IT systems and assets, and deliver training and assistance across the organization. The specialist will play a key role in maintaining essential IT operations, troubleshooting technical issues, and ensuring smooth business processes.

This individual should have strong knowledge of computer hardware, software, Active Directory, and network troubleshooting, along with the ability to support a wide range of end-user devices.

Responsibilities:

Provide technical support for workstation software, hardware, printers, and phones.

Troubleshoot issues related to MS Office 365, VPN, Adobe, McAfee, LogMeIn, and encryption tools.

Resolve end-user computing issues on desktops, laptops, and Surface Pros.

Analyze staff needs, identify vulnerabilities, and implement improvements.

Support Active Directory environments, perform software installs, and troubleshoot related issues.

Manage system and network design, documentation, implementation, and testing.

Research and evaluate emerging technologies to improve IT efficiency.

Train employees on IT systems and provide hands-on assistance as needed.

Required Skills & Experience:

MS Office 365, VPN, Adobe, McAfee, LogMeIn, encryption troubleshooting – 3 years

Peripheral device troubleshooting (printers, scanners, MDF, monitors, keyboards, mice, etc.) – 3 years

End-user computing device support (desktops, laptops, Surface Pros) – 3 years

Active Directory domain experience – 3 years

Proficiency in software installation and troubleshooting

Networking knowledge, with ability to troubleshoot from the command line

Ideal Candidate:

Strong problem-solving and customer service skills

Ability to work independently under broad supervision

Adaptable to changing priorities in a fast-paced environment

Effective communicator with technical and non-technical staff
Reference : IT Technical Support Specialist jobs

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Published at 24-09-2025
Viewed: 10 times