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Full-time Level 2 Tech Support - Site Migrations PAYS $30/HR

at Global Channel Management, Inc. in New York

Level 2 Tech Support - Site Migrations needs 7+ years of experience in Desktop Management - Infrastructure Services (IS)
Level 2 Tech Support - Site Migrations requires:
• Comprehensive understanding of PC hardware, software, operating systems, directory services, printing and applications required.
• Application support: Include all applications in the computer. If this is the global application, coordinate with the second level team to resolve the issues.
• PC: Desktop/Laptop installation, book end users schedule for upgrade/refresh, perform user's existing computer system/software/data/printer installed/configuration settings intake prior any upgrade/refresh, and ensure they are as per order in the upgraded/refreshed computer
Good understanding of O365 and related support activities
Good understanding of Active Directory User/Group Management, DNS, Group Policy, Networking and Firewall
Experience of working within SLAs and ITIL processes

Level 2 Tech Support - Site Migrations duties:
• Provide break/fix support for desktops, laptops, and peripherals
• Re-image devices and reinstall/configure applications as needed
• Troubleshoot Windows OS, hardware, and enterprise applications
• Coordinate with third-party vendors for escalations and hardware replacements
• Document issues and resolutions in the IT service management system (ServiceNow, Remedy, etc.)
Providing 2nd line technical support, incident & problem management through effective management of Service Desk Tool


Reference : Level 2 Tech Support - Site Migrations PAYS $30/HR jobs


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Published at 20-06-2025
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