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Full-time Customer Service Representative

at Jobisite in South Carolina

Manufacturing Customer Service Representative job description

Purpose
The customer service representative position is responsible for processing orders for merchandise received by mail, telephone, fax or e-mail or personally from customers or company employees.

Job Responsibilities
• Answer heavy volume of incoming customer calls and emails
• Check order status- follow orders to make sure delivered by specific date
• Keep customer informed on when will it ship; when did it ship
• Add to or change existing orders- be able to handle changes out of nowhere even after order has been sent to manufacturing
• Be able to answer questions about our products
• Enter orders using Infor software
• Interact with shipping department and manufacturing to assure customer satisfaction

Qualifications
• Ability to multi task – answer phone and enter orders
• Ability to handle surprises- changes after order has done been sent to manufacturing
• Good Math skills and the ability to deal with numbers all day
• Experience in providing quality customer service and be able to handle all types of customers
• Superior phone and email etiquette – verbal and written communication skills
• Experience with high volume email correspondence
• Experience using Outlook, Word, Excel and databases
• Experience in paper manufacturing is preferred but not required
• Experience with Oracle, NSAP, Job shop or Infor is preferred but not required
• High school diploma or GED

Work Environment:
This job operates in a professional office environment. The role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands:
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job.


Reference : Customer Service Representative jobs


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Published at 10-08-2018
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