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Full-time Director of Client Services

at Jobisite in Quebec

BBG Management Corporation is looking for a Director of Client Services for a software company in Varennes, Quebec.

Reporting to the President, the incumbent is responsible for the performance of the customer support team's operations, developing and maintaining operational performance measures to achieve the business objectives and ensure customer satisfaction.

Responsibilities:
- Support and ensure a high level of customer service quality is maintained in relation to the customer's business requirements
- Manage customer escalations and follow-up internally to ensure call resolution continuity
- Plan, organize, coordinate and guide the customer and technical support team with leadership
- Liaise with professional services to integrate new clients into customer support and monitor the situation of existing customers
- Collaborate with management on various special projects

Requirements:
- 10+ years of professional experience
- At least 5 years of experience in Client Services / Support
- At least 5 years of leadership experience
- Experience in an IT/software environment
- Fluent French – Spoken and written
- Knowledge of CRM tools and accounting is an asset
- Bachelor's degree in a relevant field


If you have the required experience and are interested in learning more, please contact Kate Macdonald at kate.macdonald@bbgmanagement.com and use 'Director of Client Services' in the subject line.


Reference : Director of Client Services jobs


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Published at 02-08-2018
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