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Full-time SAP BI Service Delivery Manager

at krishna_manthapuri in California

Role: SAP BI Service Delivery Manager

Location: SFO,CA


Duration: 12 months




JD:-


 

?                     10+ years of overall experience in working/managing SAP
BW / BOBJ / BODS support/projects

?                     Excellent communication & customer Handling skills

?                     Work with SAP BI IT Application owners & Infrastructure
teams

?                     Participate in Prudential Project/Planning meetings

?                     Scope and contract management

?                     Demand and Resource management

?                     Effort Utilization tracking & Capacity review

?                     Periodic analytics of Service Management for
operational improvements and CSI

?                     Ensure process consistency (ITIL) and compliance

?                     Identify, mitigate and manage risks. Monitor
effectiveness and efficiency

?                     Review and baseline SLA process periodically

?                     Ensure security guidelines, process standards and best
practices compliance

?                     Publish status reports and metrics & Conduct monthly
governance reviews

?                     Plan and prepare application onboarding readiness

?                     Work with and guide team members on day to day
deliverables

?                     Manage customer interactions for day to day
transactions for the BI tower

?                     Discuss on initiatives with customer to improve service
quality

?                     Conduct work effort estimation and develop work plans
for delivery

?                     Strong Knowledge on SAP BI/BW, SAP BOBJ & SAP BODS

?                     Strong analytical and problem-solving abilities

?                     Knowledge on Energy & Utility industry

?                     Basic understanding on various SAP BW interfaces
(Inbound & Outbound) using Open hub?s, BODS etc...

?                     Experience in conception, implementation and support of
IT applications in the SAP BW, SAP BOBJ & SAP BODS
Reference : SAP BI Service Delivery Manager jobs


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Published at 30-06-2018
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