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Full-time Customer Service Representative (Work at Home)

at Jobisite in United States Of America

• Assist Client customers with billing or video technical repair inquiries
• Review, analyze and respond to customers’ billing inquiries
• Resolve customers’ open issues or questions
• Troubleshoot technical issues
• Determine business offerings that the customer does not currently have and make
the appropriate sales offer to upgrade and add on to their service
• Strive to resolve technical issues on the first call
• Knowledge of Client processes and policies
• Build trust and rapport with the Client customer through clear, respectful
interaction
• Understand “client call flow”
• Always strive to ensure First Call Resolution (FCR) and complete Customer
Satisfaction (VOC).
• Correctly code the sale accurately and completely for the installer

Equipment Requirements:
• 80 GB 7200 RPM SATA or above for hard drive space
• Dual monitors required: 17 – 19” LCD monitors in non-widescreen or 19 – 20” in widescreen format.
• Long distance calling in some states.

Training:
• 6/14/18 – 8/9/18
• Choose from (8:00 AM – 12:00 PM ET, 10:00 AM – 2:00 PM ET, 4:00 PM – 8:00 PM ET, or 6:00 PM – 10:00 PM ET)

Reference : Customer Service Representative (Work at Home) jobs


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Published at 18-05-2018
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