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applicants

Full-time Tealeaf Admin

at yaduvansi0877 in United States Of America


Position: Tealeaf Admin

Location: Remote (Possible upfront travel of a week)

Duration: 6+ months

Interview mode: Phone then Skype

Visa: Only GC/USC

 

Min experience 6+ years Tealeaf Admin (current)

 

XX YRS Tealeaf Admin

 

Duties:

Ensuring Tealeaf is operational by a daily review of the Tealeaf pipeline
process and capacity usage, in concert with the COTS Team. Providing production
support 24 X 7.

Refining the Tealeaf multi-tier pipeline process to respond to changes in
CUSTOMER IT infrastructure and web application volume of session data.

Storing versions of Tealeaf configuration files to provide an audit trail of
progressive changes over time and for potential back-out scenarios.

Coordinating timely updates of the Tealeaf product with support from the COTS
Team.

Working with the Network Team?s configuration & support with respect to the
Tealeaf product: gigamons, network capture fidelity, web server IP addresses,
load balancing, capture server configuration, etc...

Interacting with numerous CUSTOMER Operations staff members with topics &
tasks involving monitoring the customer experience (CX), i.e. DBAs, Enterprise
Security, Dev/Ops, Capacity Planning, Linux Team, COTS, Enterprise Architects,
etc.?

Overseeing & supporting the assignment and usage of entitled Tealeaf licenses.

Providing Tealeaf information to auditors for compliance and for contract
negotiations.

Coordinating & supporting the individual CUSTOMER Tealeaf Team?s PCI/SOX
verification on a periodic 6 week cycle.

Working with the Tealeaf Application Admins for an annual audit of the
Tealeaf privacy rules for their applications.

Coordinating & supporting the Tealeaf professional consultants who assist &
teach CUSTOMER staff members how to improve their use of the Tealeaf product.

Managing and recording the hours of Tealeaf consulting and verifying the
invoices billed to CUSTOMER.

Managing the requests for Tealeaf support from the IBM Tealeaf Client Support
Team.

Submitting requests for improvements to the Tealeaf products and interacting
with the IBM Product Offering Manager.

Diagnosing & troubleshooting Tealeaf issues.

Mentoring & supporting the designated CUSTOMER Tealeaf Application Admins for
departments and teams that use Tealeaf.

Assisting the Tealeaf App Admins with supporting their Tealeaf teammates:
events, reports, alerts, replay rules, replay triage, etc...

Disseminating Tealeaf status information and lessons-learned across the
different CUSTOMER departments and teams.

On-boarding new CUSTOMER applications for the Tealeaf capture process.

Updating SSL key certificates on the Tealeaf capture servers.

Managing firewall rules for access from the Tealeaf replay servers to all the
Tealeaf captured web application servers.

Providing Tealeaf ?housekeeping? to ensure the Tealeaf objects are manageable
and obsolete objects are removed.

Promoting good practice for the use of the Tealeaf product and improvements
to the Tealeaf topology.

Storing knowledge of the Tealeaf product to share with current and future
Tealeaf stakeholders.

Reviewing & verifying updates to the Tealeaf product. Participating in
proof-of-concepts for Tealeaf modules.

Review products in the CX domain. Attending regional Tealeaf user group
meetings and webinars appropriate for the CX domain.

Researching topics for CUSTOMER to improve monitoring with the Tealeaf
product.

Providing a single point-of-contact at CUSTOMER for all Tealeaf inquires and
dispatching communications to the appropriate interested parties.

Providing a weekly status report of Tealeaf topics and progress to CUSTOMER
management.

 

 


Reference : Tealeaf Admin jobs


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Published at 15-08-2019
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