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Full-time Floor Supervisor

at Dynamic BDC in Michigan

Dynamic BDC has been in operation since 2009 supporting clients in multiple verticles throughout the United States by handling marketing opportunities on their behalf. Our company offers great opportunities for advancement, a positive work environment and flexible scheduling.
Dynamic BDC is seeking candidates to join our fast-growing team of Call Agents. Agents will assist nationwide automotive clients in outbound calls regarding pertinent manufacturer information and scheduling of service appointments.
Job Responsibilities will include:
• Manage a team of call center agents and team leads • Be available to affect the entirety of the team’s operations: • Be visible to answer questions • Assist with inbound and outbound marketing calls • Assist call center agents with program or campaign questions • Monitor campaign queues and track inbound calls. • Motivate and encourage agents through positive communication and feedback • Review real time data and campaign, statistics to drive and enhance performance • Provide ongoing training and product information to call center agents • Ability to work flexible hours with a varied schedule depending on business needs • Must be willing to work some weekends and holidays depending on business needs

Desired Skill and Experience:
• Exercise confidentiality • Have fabulous people skills • 2+ years of management or supervisory experience in a customer service environment • Be bold and unafraid to speak up and share feedback • Be able to think creatively about a variety of challenges and apply his/her organizational skills accordingly • Be able to work in a high pressure, fast paced environment

Education
• Technical or vocational school certificate in Management, Business or Computer Science. • Associates degree in Business, Management, Public Relations or a computer-related field.
Reference : Floor Supervisor jobs


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Published at 13-02-2018
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