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Requirements:

Experience in Customer Support/Success, SaaS experience is a benefit.
Fluency in English (B2-C2)
Perfect communication skills
The ability to get on customer’s good side
Will be a plus:

Experience with Hubspot or other CRM systems, Jira will be a plus. Sales skills are highly favored
What we offer:

20 days of vacation
Flexible work schedule
Full coverage of all PE tax expenses
Full compensation of expenses on medical insurance
50% reimbursement of conference tickets and educational courses
Compensation for individual English courses
Fun corporate events and team building events
A top-notch product that is easy to market
Opportunity to take part in the product decision-making process
Work with a well-motivated fast-and-furious team
Supportive environment of marketing professionals that value quality above quantity
Responsibilities:

Working hours: 9PM — 5AM UTC (12AM-8AM Kyiv time)
Responsible for ensuring great customer experience (channels — online chat, ticket system, mail, phone).
Onboarding new customers and hosting live demonstration of the service.
Assist customers with technical and billing requests.
Collect and prioritize customers’ feedback.
Set tasks in JIRA for our developers according to the feedback.
Help our team continue delivering new features based on the collected feedback.
About SE Ranking:

SE Ranking is an all-in-one cloud-based SEO and digital marketing platform for business owners, SEO pros and digital agencies.

The platform offers a complete set of SEO tools for comprehensive site audit, SEO/PPC competitor analysis, rank tracking, keyword collection and grouping, backlink monitoring, automated professional reporting, and much more.

Established in 2013, our company has evolved into an international software product company with offices in USA, UK and solid partnership network. We have more than 800 000 customers all over the world and have an ambitious goal to double this figure.
Reference : Customer support (Night Shift) jobs

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Published at 02-05-2023
Viewed: 76 times