Program Manager - Huntsville at KLM Careers / America Jobs

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Program Manager - Huntsville

at KLM Careers in Alabama

Program Manager - Huntsville

Huntsville, AL 35805

Must be US Citizen or Green Card holder.

The program manager is responsible for the execution of customer strategies related to one or more customers including all products/programs from new product introduction through volume production. He/she is responsible for achieving high customer satisfaction, driving profitable business relationships and sales growth and providing strong leadership to the customer focus teams to ensure achievement of customer commitments.
Responsibilities:
Leader of the customer focus team (CFT). Prioritize and monitors all CFT activities.
Acts as primary day-to-day customer point of contact and functions as the primary Customer contact in r resolution management and responsible for the overall health of the customer relationship.
Ensures successful new product introduction:
Executes to NPI standard process
Understands and monitors S&OP
Identifies and secures skills needed for effective transitions
Sets appropriate expectations with customers
Manages pricing and ECO prioritization during the process
Understands and maintains customer product knowledge and roadmap
Gains understanding of customer market and competition
Establishes and monitors KPI’s related to E&O, PPV and inventory turns
Manages recurring pricing activities. Uses contract, pricing model and updated costs to present new pricing to customers. Negotiates to successful completion.
Monitors and investigates technical, scheduling, financial and quality metrics, which deviate from established requirements; determines cause, and, takes corrective action.
Schedules Executive Business Reviews (EBR) and Quarterly Business Reviews (QBR)
Ensures appropriate attendees are well prepared for meeting, understanding data and issues
Sets meeting objectives, develops agendas and tools to accomplish objective
Prepares internal teams for meeting
Aligns topics and presentations with customer prior to meeting
Provides timely notification to GMs and global program managers of critical problems encountered, action taken, and anticipated effect on project objectives;
Accountable for driving objectives related to continuous improvements
Accountable to ensure the build and delivery schedules by working with the customer, internal supply chain, and operations.
Works with SCA to ensure resolution of excess and obsolete inventory issues.
Ensures the recovery for costs related to ECO activity, Non-Recurring Expenses (NRE) and other miscellaneous.
Meets and manages customer demand in accordance with contract, site inventory objectives, equipment and personnel capacity
Ensures customer demand (PO and Forecast) is managed and well understood by CFT members
Communicates updated data to close gap between customer request and Benchmark commitment (manage expectations)
solutions, and evaluate outcome.
Possess sound negotiating ability. Effectively explores alternatives and positions to reach mutually beneficial sales agreements that gain customers’ acceptance and commitment. Effectively explores alternatives to reach mutually beneficial agreements that gain customers’ acceptance and commitment.
Exhibits solid understanding of the concepts and how to positively impact OI and RONA levers.
Where applicable, recruits, interviews, and hires team members. Continuously assesses individual and team strengths and development needs. Coaches and mentor subordinates. Creates and manages succession plans.
Establishes clear measurable goals and objectives by which to assess individual and team results (i.e. metrics, results against project timelines, training documentation, knowledge of roles and responsibilities, personal development goals). Drives individuals and teams to continuously improve in key metrics and the achievement of organizational goals. Ensures that the responsibilities, authorities, and accountability of all direct subordinates are defined and understood.
Drives a lean culture. Identifies creative ways to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value-added processes, or complete re-engineering of processes and systems).
Other information:
Customer Complexity:
Manages challenging customer relationships and may require GM or executive involvement or guidance from time-to-time. Customer relationships are mildly complex and generally include fewer customer part numbers, and the products with lower propensity for change. Program Manager may require more oversight to resolve customer issues.

Required Knowledge, Skills, and Abilities: (Submission Summary):
1. Do you have a 4 Year Degree in Engineering or Business
2. Do you have a solid understanding of DFX philosophy including Design for manufacturing, Design for Test, and Design for BOM or Cost.
3. You must be able to act as primary day-to-day customer point of contact.
4. Do you have client conflict resolution skills
5. Do you have expereince executing to NPI standard process.
6. Do you have a PMP – a plus
7. Must be a US Citizen or Green Card holder.

Reference : Program Manager - Huntsville jobs

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