CSR - CUSTOMER SERVICE REPRESENTATIVE at Jobisite / America Jobs

This job ad has been posted over 40 days ago...

applicants

CSR - CUSTOMER SERVICE REPRESENTATIVE

at Jobisite in Manila

Work responsibility

 Build sustainable relationships and trust with customer accounts through open and interactive communication

 Provide accurate, valid, and complete information by using the right methods/tools

 Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution

 Keep records of customer interactions, process customer accounts, and file documents

 Follow communication procedures, guidelines, and policies

 Maintaining a positive, empathetic, and professional attitude toward customers at all times.

 Responding promptly to customer inquiries and communicating with customers through various channels.

 Processing orders, forms, applications, and requests.

 Keeping records of customer interactions, transactions, comments, and complaints.

 Providing feedback on the efficiency of the customer service process.

 Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support

Requirements and skills

 Requires English proficiency with international qualifications such as [ IELTS / FCE ]

 Graduated Higher Diploma education degree, or equivalent.

 Proven customer support experience or experience as a Client Service Representative

 Strong phone contact handling skills and active listening

 Familiarity with CRM systems and practices

 Customer orientation and ability to adapt/respond to different types of characters

 Excellent communication and presentation skills

 Ability to multi-task, prioritize, and manage time effectively
Reference : CSR - CUSTOMER SERVICE REPRESENTATIVE jobs

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