IT - Technology Analyst | Infrastructure | Cisco-Storage at Hire IT People Inc. / America Jobs

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applicants

IT - Technology Analyst | Infrastructure | Cisco-Storage

at Hire IT People Inc. in New Jersey

Detailed Job Description:

Design, implement and maintain complex CISCO UCCX and 3rd Party contact center applications for use in call centers
Assess, design and document technical requirements supporting business needs.
Provide team support and process improvements through individual contributions
Perform other related duties as assigned by leadership
Strong Knowledge on UCCX11.6 ,12.5 ,12.6 versions
Strong working knowledge of Cisco Contact Center Components including Cisco finesse, CUIC, Application management, Script management, DRS, Script editor, UCCX administration and reporting
Knowledge on wallboards and Informix DB
Strong knowledge on Calabrio Recordings Administration and support role.
2-3+ years of experience in the areas of unified communication, VoIP support, with hands-on experience in troubleshooting Cisco UCCX
Experience with CUIC or similar contact center reporting platforms
Very Good understanding on IVR Call flows and able to create new scripts
Good knowledge on Oracle / SQL Database
Working knowledge with network monitoring and troubleshooting tools like solar winds
Knowledge on RTMT tool
Knowledge on web ex soft phone
Reference : IT - Technology Analyst | Infrastructure | Cisco-Storage jobs

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